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Manager, Content Delivery

Role type: People Manager

Span of control: NA

Clear-and-Likely: Yes

Reports to: Senior Director, Factiva Content

Pay Range:

You Will

+ Lead a team of Delivery Managers across different time zones to ensure timely and successful delivery of our solutions to clients.

+ Provide regular and transparent communication of team objectives and goals.

+ Hire, supervise, support, and develop a team to maximize potential through motivation, coaching, counseling, and delegation.

+ Be a key representative of the Content Curation team in dealings with clients, particularly strategic clients, working with partners in Sales and Product.

+ Ensure My Company Today (MCT) newsletters meet client requirements in terms of content quality, accuracy, timeliness and completeness.

+ Perform testing of new or enhanced system and product functionality

+ Coordinate with service providers and key vendors to guarantee daily operational responsibilities, improve overall workflow, and assess the quality of the provider's deliverables.

+ Contribute to the onboarding and support of clients including the creation, maintenance and testing of guidelines and tools that will support the team

+ Maintain key performance indicators measuring the effectiveness and quality of the My Company Today (MCT) newsletters.

+ Provide support for Factiva including web maintenance and, when necessary, by creating/updating expert searches and trending topics.

+ Assist in the planning of resources for assignments and for any large ad hoc projects together with the Risk & Research Services management team.

+ Have an automation mindset by initiating and driving change to existing team workflows and methodologies to create efficiencies and quality improvements with shared benefits across the global team.

+ Support training of future members of staff

+ Ensure that the team members strictly adhere to the Dow Jones' and client's policies & procedures.

+ Write and proofread Due Diligence reports when required

+ Support R&C with translation services as and when required

You Have

+ Excellent communication skills and the ability to effectively interact with senior management as well as team members and peer groups

+ People management skills

+ A professional attitude in client facing environment

+ Ability to work in a high pressure environment with strict deadlines

+ Current news awareness and solid news judgment

+ Strong customer focus

+ Boolean search knowledge

Preferred

+ Team leadership experience

+ Previous experience with Factiva, Dow Jones Risk and Compliance (or similar products)

+ Automation, data visualization skills are a plus

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Data & AI

Job Category: Data Analytics/Warehousing & Business Intelligence

Union Status:

Non-Union / A clear and likely internal candidate

Pay Range: $64,000 - $70,000

We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Req ID: 47537