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Live Video Teller Associate (part-time 30 hours)

Dupaco Community Credit Union

1 Positions

ID: LIVEV002870

Posted On 07/08/2025

Job Overview

In the Live Video Teller Associate role, you'll learn skills that will benefit you throughout your Dupaco Career and you'll find with that knowledge you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $18.70/hr, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

\#DupacoDifference. https://www.youtube.com/watch?v=Oy\_rZxNXcC8

What You’ll Do:

+ Connect with members and potential members by providing excellent service through technology- Video Teller Machines, chat, e-mail, inbound and outbound phone calls

+ Recognize potential member needs and educating them on appropriate credit union services

+ Promote a positive and professional image of the credit union

+ Answer calls on a timely basis and maintain a level of consistency in responses being provided

+ Assist in training new employees

+ Coordinate unusual or sensitive member relation situations and/or calls for correct and timely solution

+ Interface with other CU team members to obtain information necessary for providing members with details or answers to their questions and/or improving the level of service provided

What You’ll Need:

+ A flexible schedule to meet the needs of our members

+ The ability to think on your feet and solve problems effectively

+ The ability to provide personalized service with warmth and competence on the telephone

+ Exceptional written and verbal communication skills

+ Strong computer skills with the desire to learn new software and technology

Learn more about our Live Video Tellers (https://www.dupaco.com/2017/06/29/make-live-remote-transactions/)

Primary Contact

114365

Matt Hostert

Senior Recruiting Specialist, Human Resources

563-557-7600, ext. 2564

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Banking/Mortgage/Financial Services

Cashier

Customer Service

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

986

Job REQ #

LIVEV002870

\# Positions

1

Start Date

20250708

End Date

20250815

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Dupaco Community Credit Union

About the Company

Dupaco Community Credit Union is a not-for-profit financial cooperative. When we help our members save money—with a savings account, lower loan rates, fewer service fees, low-cost insurance, financial education and more—we help grow the whole credit union. It’s people helping people. Learn more about us at www.dupaco.com (https://www.dupaco.com/about/) .

A Dupaco career is different.

We’re a diverse crew of caring, passionate, and fun-loving people who work together toward a higher purpose- to always look out for our members’ best interests. That promise is at the center of everything we do. And we have plenty of career opportunities for thoughtful, genuine, and motivated people who can help us deliver.

Our culture is built to empower and inspire you every single day. When you get here, you’ll know that your voice is valued and heard. And you’ll find new and unique ways to make a positive impact just by being you.

See more perks you'll love (https://www.dupaco.com/about/dupaco-careers/)

_Dupaco Community Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability._