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Position Information

**Title** : OFFICE SUPP SPECIALIST

**Job Code** : 7374

**Exempt/Non-Exempt** : Non-Exempt

Premier Health Mission, Vision, and Values

Mission:: We care. we Teach. We innovate **.**

Vision: To Inspire Better Health

Values: I Care, Integrity, Compassion, Authenticity, Respect, Excellence.

Position Summary

General Summary/Responsibilities:

The Office Support Specialist (Support Staff) functions as a member of an administrative or treatment team to assure prompt, accurate, customer-centered services to patients, staff, and other customers in compliance with HIPAA and other regulations. Support Staff perform a variety of duties, including registration, answering incoming calls, scheduling, billing, scanning, processing releases, and auditing.

Scope/Span of Control:

Supervisory Responsibilities (if applicable)

**Supervises FTEs:** No

**Number of FTEs Supervised** : N/A

**Exercises full management authority including performance reviews, discipline, termination and personnel hiring** No

Fiscal Responsibilities (if applicable)

**Annual Revenue in Dollars** : N/A

**Annual Expense in Dollars** : N/A

**Financial Accountability** : N/A

Population Served

**Age of Population Served -** Choose all that apply

• Infant (birth – less than 1 year)

• Pediatric (1 – less than 9 years)

• Adolescent (9 – less than 18 years)

• Adult (18 – less than 65 years)

• Geriatric (65 years & older)

• All Age Groups (Birth & Above)

• Not Applicable

Qualifications

Education

**Minimum Level of Education Required:** High School completion / GED

Additional requirements:

• **Type of degree** : N/A

• **Area of study or major** : N/A

• **Preferred educational qualifications** : N/A

• **Position specific testing requiremen** t: N/A

Licensure/Certification/Registration

• N/A

Experience

**Minimum Level of Experience Required:** 3 - 5 years of job related experience

**Prior job title or occupational experience:** N/A

**Prior specific functional responsibilities:** N/A

**Preferred** **experience:** Demonstrated ability in computer skills, specifically Microsoft Office Suite

**Other** **experience requirements:** Demonstrated ability to provide excellent customer Service

Knowledge/Skills

Physical Requirements & Working Conditions

Physical Requirements:

Pulling

2 - Occasionally (11% - 40%)

Standing

2 - Occasionally (11% - 40%)

Other sounds

4 - Consistently (76% - 100%)

Twisting

2 - Occasionally (11% - 40%)

Reaching

4 - Consistently (76% - 100%)

Visual Acuity Near

3 - Frequently (41% - 75%)

Walking

3 - Frequently (41% - 75%)

Manual Dexterity

4 - Consistently (76% - 100%)

Visual Acuity Far

4 - Consistently (76% - 100%)

Sitting

4 - Consistently (76% - 100%)

Use both hands

4 - Consistently (76% - 100%)

Vision Color

1 - Rarely (0% - 10%)

Pushing

2 - Occasionally (11% - 40%)

Talking

4 - Consistently (76% - 100%)

Concentrating

4 - Consistently (76% - 100%)

Climbing

2 - Occasionally (11% - 40%)

Lifting <10 pounds

4 - Consistently (76% - 100%)

Interpersonal Skills

4 - Consistently (76% - 100%)

Stooping

2 - Occasionally (11% - 40%)

Lifting >10 pounds

2 - Occasionally (11% - 40%)

Reading

4 - Consistently (76% - 100%)

Kneeling

1 - Rarely (0% - 10%)

Normal hearing both ears

4 - Consistently (76% - 100%)

Thinking

4 - Consistently (76% - 100%)

Working Conditions:

• There is generally a pleasant physical environment; however, unpleasant conditions may include frequent interruptions, difficulty controlling office temperatures, heavy workload demands and constantly changing regulations and standards.

• While performing the duties of this position, the employee is required to talk and/or hear, to sit, stand, and walk; use the hands to finger, handle, and/or feel and be able to reach with hands and arms. Specific vision abilities required by this position include close, distance, and peripheral vision and the ability to focus visually.

• Some flexibility in scheduling is expected to meet changing SBHI business needs. This may require employees to work different days/hours or stay beyond their normal shift.

• Must be able to work cooperatively and effectively within a team as demonstrated by effective interpersonal, communication and organizational skills.

• Demonstrated ability in basic computer literacy skills.

• Influenza vaccination is required on an annual basis.

• Physical harm may result from aggressive or physically ill clients. Aggressive client training and adherence to universal precautions helps to minimize the risk of physical harm.

• As applicable to job duties, valid Ohio driver’s license and/or dependable private vehicle is required.

• As applicable to job duties, Crisis De-escalation training is required on an annual basis.

• As applicable to job duties, maintain current certification in First Aid and CPR.

Organizational Standards

Essential Duties & Functions

Other Duties & Functions:

The above duties and responsibilities may be essential job functions subject to reasonable accommodations. All job requirements listed include the minimum knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be constructed as an exhausted statement of duties, responsibilities, and requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.

Position Information

Qualifications

Education

**Minimum Level of Education Required:** High School completion / GED

Additional requirements:

• **Type of degree** : N/A

• **Area of study or major** : N/A

• **Preferred educational qualifications** : N/A

• **Position specific testing requiremen** t: N/A

Licensure/Certification/Registration

• N/A

Experience

**Minimum Level of Experience Required:** 3 - 5 years of job related experience

**Prior job title or occupational experience:** N/A

**Prior specific functional responsibilities:** N/A

**Preferred** **experience:** Demonstrated ability in computer skills, specifically Microsoft Office Suite

**Other** **experience requirements:** Demonstrated ability to provide excellent customer Service

Supervisor, subject to reasonable accommodations.