• Sales Operations Specialist

    Sage (Lawrenceville, GA)


    Sales Operations Specialist

    Job Description:

    As a Sales Operations Specialist, you will play an important part in the success of our NA sales organization. You will work alongside a team of colleagues to perform maintenance and revenue generating activities in support of the sales organization. Primary activities include data entry, advanced account maintenance and updates, order processing, investigate and resolve order processing issues. Review the accuracy of orders and make order changes as needed. May perform limited reporting for sales teams to provide order visibility.

     

    *This is a hybrid role: 3 days per week onsite*

    Key Responsibilities:

    • Handle inbound and outbound calls from partners, sales colleagues and support colleagues

    • Process end customer and partner orders/quotes via web and phone; verify orders for accuracy

    • Handle complex order processing issues and data entry projects with a technical or product-related nature

    • Ability to learn complex processes and systems in a timely manner; turning what you have learned into actionable productivity

    • Lead and/or participate in various time-sensitive projects

    • Provide system/data reporting on customer, partner, and renewal notice/retention data

    *Process various transactions, including but not limited to – subscriptions, cancellations, account modifications, upgrades, downgrades and migrations

    • Perform well under pressure

    • Ability to complete daily tasks/projects in a remote hybrid environment including in office work on varying days, based on needs of the business.

    • Ability to self-start

    • Provide sales support and back-up assistance to colleagues as needed

    • Provide input on process improvements and efficiency opportunities

    • Participate cross functionally, working with others to solve problems as they arise

    • Put our customers first in everything you do

    Required

    • High School Diploma (or equivalent) Required; Bachelor's degree preferred

    • 2+ years of experience in a customer-centric role

    • Experience with SAP sales order entry process

    • Proficient with Microsoft Outlook, Excel, and Word

    • Strong communication skills both written and verbal

    Preferred

    • Experience utilizing SmartSheet and ServiceNow for task management

    • Experience with Fusion (SAP) CRM, accompanying BI reporting tools

     

    Sage is passionate about building a culture in which our colleagues feel they can bring their whole selves to work, where people know they will be judged on their performance and behavior, and not on their identity.

     

    Perks? We have plenty.

     

    - Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)

     

    - Comprehensive health, dental and vision coverage

     

    - 401(k) retirement match (100% matching up to 4%)

     

    - 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

     

    - 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

     

    - 5 days paid yearly to volunteer (through Sage Foundation)

     

    - $5,250 tuition reimbursement per calendar year starting 6 months after hire date

     

    - Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

     

    - Library of on demand career development options and ongoing training offerings

    Dig deeper about who we are:

    - Who is Sage:https://www.sage.com/en-us/company/about-sage/

     

    - Life at Sage:https://www.sage.com/en-us/company/careers/

     

    - Our Values & Behaviors:https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be

     

    - How we make a difference:https://www.sage.com/en-us/company/sage-foundation/

     

    - Sage Business Cloud - SaaS for Every Business:https://www.sage.com/en-us/products/

    Function:

    Finance Operations

    Country:

    United States

    Office Location:

    Lawrenceville

    Work Place type:

    Hybrid

     

    Advert

     

    Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

     

    Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

     

    Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/

     

    Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc

     

    We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out [email protected].

     

    Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/

     

    Equal Employment Opportunity (EEO)

     

    Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

     

    In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.