• Operational Support Services Rep

    MAPFRE Insurance (Webster, MA)


    Operational Support Services Rep

     

    Date: Jul 16, 2025

    Location:

    Webster, MA, US

     

    Company: MAPFRE

    Job Summary

    Review, verify and process incoming insurance related documentation. Job tasks provide support to all areas of Insurance Operations.

     

    Schedule is Monday through Friday, 7:30 a.m. - 4:00 p.m. or 8:00 a.m. - 4:30 p.m.

     

    This position has a 90 day, on-site training period along with advancement opportunities after your first year.

    Responsibilities

    + Process and deliver correspondence to intended party for Claims and Underwriting.

    + Index documents received electronically and scanned documents.

    + Utilize existing unit and company policies and procedures to complete all assigned functions correctly and efficiently within stated deadlines.

    + Process Merit Rating Board Hearing Lists and Claim print requests.

    + Process various data entry functions and clerical support.

    + Verify accuracy of independent vendor bills in preparation for payment by Accounts Payable.

    + Print and mail letters, brochures, certified mail, agency mail, Partner Select forms, manual checks and transcribe various recordings of interviews, E-letters, memos, reports, and form letters.

    + Process Auto Injury Solutions No Match/Exception reports/letters and update the medical bill log.

    + Respond quickly and independently to lobby visitor concerns.

    Skills and Abilities

    + Strong organization and prioritization skills.

    + Effective verbal and written communication skills.

    + Ability to work in a fast-paced environment with minimal supervision.

    + Must have strong PC skills for recordkeeping and research and strong working knowledge of Microsoft Office.

    + Ability to interact well with others in a team environment.

    + Working knowledge of several types of office equipment i.e.: scanners, photocopiers and the ability to use external vendors file online tools.

    + Knowledge of automated inventory systems, alphanumeric cataloging and basic purchase order creation preferred.

    + Basic math skills.

    Qualifications:

    High school diploma or equivalent. Previous experience in a customer service position helpful.

     

    _Thank you for considering MAPFRE Insurance as part of your career journey._

     

    _We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states. _

     

    _If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at_ [email protected]_ _._

     

    _We are proud to be an equal opportunity employer._

     

    **Nearest Major Market:** Worcester

    **Job Segment:** Call Center Representative, Customer Service Representative, Accounts Payable, Recruiting, Data Entry, Customer Service, Finance, Human Resources, Administrative