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Job Description

Business Analyst Digital Experience

We are looking for a detail-oriented and strategic Business Analyst to join our Digital Experience Team. In this role, you will serve as a vital bridge between business stakeholders and development teams, translating business needs into clear, actionable technical requirements. Your primary focus will be on enhancing our mobile app, loyalty programs, and AI-driven initiatives, ensuring our digital products and services evolve with customer expectations and align with business goals.

Key Responsibilities

Act as the first point of contact for customer care escalations related to mobile app and web issues.

Investigate and resolve online order issues through detailed troubleshooting and root cause analysis.

Collaborate with digital, DevOps, and marketing teams to identify and resolve issues, ensuring seamless application functionality.

Analyze data to uncover trends and insights that drive improvements in app performance and user experience.

Document processes, resolutions, and recommendations for future reference and continuous improvement.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Minimum of 3 years experience as a technical business analyst supporting public-facing websites and mobile application development

Proficient in SQL for executing and troubleshooting queries.

Hands-on experience with Agile/Scrum methodologies.

Experience supporting and troubleshooting EDI applications.

Strong analytical and problem-solving skills with the ability to identify patterns and drive effective solutions.

Proven ability to collaborate with development teams to enhance application performance and user experience.

Excellent documentation skills with attention to clarity and detail.

Experience working in a matrixed environment, collaborating across marketing, technology, and operations teams. Experience as a business analyst in the food or retail industry.

Background in QSR environments. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].