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Job Description

We are is seeking an Infrastructure Engineer to join our Audiovisual Engineering team. This technical role supports the global AV ecosystem that powers seamless communication and collaboration across the company. Youll be responsible for the implementation, support, administration, and life cycle management of audio/video hardware and softwarefocusing not only on reliability, but also on automation, scripting, and operational scalability.

The ideal candidate will have hands-on experience with commercial AV technologies (QSC Q-SYS, Shure, Dante), video conferencing systems (Google Meet, Zoom), and converged IP networks, paired with a strong foundation in automation tools, programming, and infrastructure as code. Youll play a key role in driving innovation, improving support processes, and building repeatable solutions that reduce manual overhead.

This position involves full lifecycle project ownershipfrom requirements gathering and design reviews through deployment and operational supportand may require occasional off-hours work.

Key Responsibilities:

Own the implementation and support of AV technologies for deployment projects globally.

Work closely with architects, engineers, and AV integrators to design, automate, and deploy solutions that align with company standards.

Develop and manage scripts, tools, and automation pipelines for provisioning and managing AV systems.

Analyze, test, install, document, and support audio/video over IP solutions in a global, converged network environment.

Create and maintain Standard Operating Procedures (SOPs) to support AV operations and upgrades in production.

Produce scopes of work, documentation (including AV schematics), and vendor communications for new AV installations or retrofits.

Identify and recommend new technologies or automation strategies to improve scalability and efficiency.

Maintain detailed documentation of deployed AV configurations, including change history and versioning.

Lead or assist in root cause analysis and long-term resolution of AV issues; mentor junior engineers in troubleshooting and automation techniques.

Develop and manage project timelines, resource estimates, and product refresh schedules.

Serve as Tier 3 support for complex AV issues and escalations in production environments.

Travel up to 20% for deployments, testing, and operational support.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

Bachelors degree in IT, Engineering, or equivalent experience.

QSC Q-SYS certification and strong familiarity with QSC programming and control logic.

4+ years in a corporate IT or AV integration environment, with at least 3 years working directly with commercial AV systems.

Proficient in supporting video conferencing platforms such as Google Meet, Zoom, Logitech, and Neat.

Programming and automation experience (e.g., Python, Ansible, PowerShell) to build tools and automate repetitive AV tasks.

Strong understanding of AV over IP technologies and networking fundamentals.

Experience with AV control system logic and user interface design is a plus.

Comfortable adapting to change and working in fast-paced, evolving environments.

Excellent problem-solving and analytical skills, with attention to detail and a proactive mindset.

Skilled in breaking down complex issues into actionable solutions.

Strong verbal and written communication skills; capable of translating technical concepts for diverse audiences.

Self-starter with a passion for innovation, automation, and continuous improvement. Experience supporting live production events or hybrid broadcast-style setups. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].