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Help Desk Level 1 - D
- ManpowerGroup (Green Oaks, IL)
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**Title:** Help Desk Level 1
**Location:** North Chicago, IL
**Duration:** 12 Months | 100% Onsite
**Pay Range:** $20/ hr to $23/ hr (On W2)
We are looking for a **“Help Desk Level 1** ” to join one of our Leading Healthcare Client.
Position Summary:
The Help Desk Level 1 will support the Office of Ethics & Compliance (OEC) by contributing to the development, maintenance, and enhancement of OEC systems. This role serves as a liaison between Compliance Systems and OEC stakeholders, leveraging both technical and business knowledge to resolve issues and improve operations. The position also supports departmental initiatives and various phases of broader divisional or cross-divisional projects.
Key Responsibilities:
+ Serve as Subject Matter Expert (SME) for analyzing and resolving Global Compliance system support requests.
+ Review support tickets and emails, analyze issues, determine root causes, and coordinate with Compliance Technology, Business Technology Services, and other teams to resolve problems.
+ Provide Level 1 support including daily issue management, incident resolution, and troubleshooting.
+ Ensure compliance with corporate and divisional policies and procedures.
+ Evaluate alternative solutions using existing systems and recommend improvements.
+ Assist in system testing, troubleshooting, and documentation.
+ Support end-user training and maintain system documentation.
+ Complete assigned project tasks according to schedule and within budget.
Scope and Accountability:
+ Work under the supervision of a Senior Business Systems Analyst or Compliance Systems Manager.
+ Build and maintain positive, productive relationships with team members, management, and business partners.
+ Ensure all work meets or exceeds defined quality standards and project objectives.
+ Operate within the budget and guidelines set by the Compliance Systems Manager and the Office of Ethics & Compliance.
Qualifications:
Education:
+ Associate degree preferred, or equivalent experience.
+ High School diploma required.
Experience & Skills:
+ 1–3 years of experience in a business systems support or help desk role.
+ Strong verbal and written communication skills.
+ Proficiency in computer applications and systems.
+ Customer-focused with strong problem-solving abilities.
+ Ability to work independently as well as collaboratively within a team.
**We are looking for the candidate who are eligible to work with any employers without sponsorship** .
If you’re interested, please click **“Apply”** button.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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