• Call Center CSR

    ManpowerGroup (Austin, TX)


    Our client, a leader in the Business Process Managed Services industry, is seeking a Business Advisor to join their team. As a Business Advisor, you will be part of the Operations department supporting the Health Process team. The ideal candidate will have strong communication skills, effective multitasking abilities, and a customer-focused mindset which will align successfully in the organization.

     

    **Job Title:** Call Center CSR

     

    Pay Range: $20hrly

     

    1st shift

     

    What's the Job?

     

    + Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program inquiries.

    + Respond to phone inquiries in a prompt, courteous, and concise manner.

    + Document all encounters in clear and concise online logs.

    + Assist with problem resolution as needed and transfer callers to other Call Center units when necessary.

    + Meet individual performance standards and maintain strict required attendance and performance metrics.

     

    What's Needed?

     

    + Minimum of 6 months recent high-volume inbound contact center experience.

    + Proficiency in Microsoft Office is a plus.

    + Ability to effectively multitask in a fast-paced environment.

    + Strong communication skills and a customer service-oriented approach.

    + Availability for any 8-hour shift from 7 am to 7 pm.

     

    What's in it for me?

     

    + Opportunity to work in a dynamic and supportive environment.

    + Gain valuable experience in the healthcare service industry.

    + Potential for high chances of contract extension.

    + Work with a diverse team committed to excellence.

    + Enhance your skills in customer service and problem resolution.

    Upon completion of waiting period associates are eligible for:

    + Medical and Prescription Drug Plans

    + Dental Plan

    + Supplemental Life Insurance

    + Short Term Disability Insurance

    + 401(k)

     

    If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

     

    About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

     

    _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.