"Alerted.org

Our client is seeking a ServiceNow OCM Consultant to join their team.

**Job Title:** ServiceNow OCM Consultant

**Location:** Waller, Texas (REMOTE)

**Job Type:** 4 + Months contract

**Job Id:** 6590-1

Job Description:

Top Skills-ServiceNow Process Knowledge, Consulting Skills, ServiceNow platform - ITSM & ITOM , Process mapping

Role and Accountabilities:

Candidates will be experienced in leading OCM activities in ServiceNow engagements. In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:

+ Own end-to-end deliverables such as change impact assessment and communications plan, including managing timeline, liaising with training teams, taking part in design sessions, and interviewing key stakeholders, conducting user engagement surveys.

+ Proactively identify and mitigate risks to successful change, working collaboratively with technical teams and the project management team (PMO) to discern potential impacts stemming from change requests and/or configuration workarounds

+ Work within the team to conceive and develop consistent communications and change strategies / plans that are aligned with project workstreams, Talent strategies, and leading practices

+ Support the implementation of change and communications strategies

+ Ability to think both strategically and tactically, with strong analytical and problem-solving skills

+ Collaborate closely with stakeholders to understand business needs and translate them into functional requirements for ServiceNow implementation, particularly in IT Service Management, IT Operations Management, and HR Workflows.- Facilitate workshops and training sessions to educate stakeholders and users on new processes and ServiceNow functionalities.

+ Monitor and analyze post-implementation performance to identify areas for continuous improvement and optimization.

+ Act as a liaison between the technical team and business units, ensuring clear communication and understanding of process changes.

Qualifications:

+ Skills and Experience Requirements:

+ Bachelor's degree with at least 5 years of OCM experience

+ OCM experience in ServiceNow engagements is a plus

+ Minimum of 4 years of experience in business process consulting or analysis, with a focus on IT service management systems, preferably including experience with ServiceNow.

+ Strong stakeholder / client management skills, including the ability to influence and build consensus

+ Excellent analytical and problem-solving skills

+ Effective communication skills (written and verbal)Skills and Certifications

+ Relevant PROSCI certifications in OCM.- ITIL v3 certification

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.