• Senior Vice President of Retail Experience

    Vibe Credit Union (Novi, MI)


    Novi, MI, USA | Salary | Bi-weekly | Full Time

    Senior Vice President of Retail Experience

    • Based in Michigan | Executive Leadership | Hybrid | Full-Time

     

    At Vibe Credit Union , we don't just open accounts - we open doors to opportunity. We're on a mission to elevate community and create impact , and we're looking for a strategic and empathetic leader to help shape the future of our member experience.

     

    We're hiring a Senior Vice President of Retail Experience to lead our branch network with vision, execution, and heart . This is a high-impact executive role that will champion our sales strategy, deepen member engagement, and lead a talented team through a time of transformation and growth.

     

    • In this role, you will:

    + Own and execute the long-term sales and experience strategy for our retail network, aligning it with Vibe's mission and growth goals

    + Lead a high-performing team of regional leaders and branch managers, building a culture of support, accountability, and innovation

    + Partner across the organization to shape member experience strategy and guide major initiatives including digital transformation and service evolution

    + Drive results with data-informed decision-making and a deep commitment to service

    + Manage the retail budget strategically - balancing innovation with operational efficiency

    • You're a great fit if you:

    + Have 10+ years of senior leadership in financial services, including managing multi-branch networks

    + Are a collaborative, empathetic leader who coaches through curiosity and listens deeply

    + Can translate complex data into action and make people feel supported while you do it

    + Know how to lead transformation while keeping people at the center of every decision

    + Believe in building strong communities and stronger teams

    • Why Vibe?

    We believe leadership is about elevating others and growing with purpose - and we support our team with benefits that reflect that:

    + Competitive executive compensation and bonus structure

    + Employer paid c omprehensive health, dental, and vision insurance

    + Generous 401(k) with employer contributions (4% base, 5% match!)

    + Paid time off, holidays, and volunteer time

    + Lifestyle Spending Account to support well-being

    + DoorDash Pass and other modern perks

    + A values -driven culture where your voice matters