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Description

A family-owned business in Bourne, MA is looking to hire an Administrative Assistant/Customer Service Associate to join their team on a fulltime basis. This company specializes in commercial and residential glass/window installation, servicing customers throughout MA and the Islands. This person will be responsible for general administrative tasks and office support at their office in Bourne, MA, with a focus on helping business owners maintain exceptional relationships with customers, team and suppliers.

Responsibilities:

• Provide exceptional customer service to clients via phone, email and in person

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Assist customers with inquiries, concerns, and requests in a professional and timely manner

• Provide accurate, valid and complete information by using the right methods/tools

• Handle and resolve customer complaints or issues with empathy and patience

• Schedule glass installation and service appointments efficiently and timely

Requirements • Proven experience in administrative support roles.

• Strong organizational skills with the ability to manage multiple tasks simultaneously.

• Excellent verbal and written communication skills.

• Detail-oriented approach to managing projects and tasks.

• Ability to build and maintain positive relationships with clients and contractors.

• Prior experience in project management is preferred.

• Proficiency in handling inbound calls and client relations.

• Familiarity with calendar management and appointment scheduling.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .