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Description We are looking for dedicated and detail-oriented professionals to join our team as Benefits Customer Service Associates. In this contract position, you will assist employees and retirees with health benefit inquiries during Baltimore City's Open Enrollment period. This role includes paid training, followed by a high-volume support period, and requires strong customer service skills.

Responsibilities:

• Provide accurate and timely assistance to employees and retirees regarding health benefits during the Open Enrollment period.

• Complete data entry tasks efficiently and ensure records are maintained in accordance with organizational standards.

• Utilize training on the Workday system to navigate and manage benefit-related inquiries.

• Address customer concerns with professionalism, tact, and diplomacy in a fast-paced environment.

• Deliver exceptional customer service while handling high call volumes.

• Support the team in filing and organizing documents to ensure easy accessibility.

• Apply knowledge of healthcare terminology and insurance eligibility to address inquiries effectively.

• Participate in a two-week paid training program to understand benefits eligibility requirements and system processes.

• Assist with the extension of Open Enrollment support if required.

• Adhere to all organizational policies, including completing background checks and drug screenings. Requirements • High school diploma or equivalent certification required.

• Minimum of two years of experience in office support, preferably in health insurance or customer service.

• Proficiency in Microsoft Office Suite and computerized data entry systems.

• Familiarity with healthcare terminology, medical insurance, and Medicare eligibility is preferred.

• Excellent communication skills and ability to handle challenging customer interactions.

• Strong organizational skills to manage records and documentation effectively.

• Ability to work efficiently in a fast-paced, high-volume environment.

• Knowledge of the Workday system is a plus. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .