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Description We are looking for a dedicated In-Bound Technical Product Support Specialist to join our team on a Contract to permanent basis in Clearwater, Florida. This role focuses on providing exceptional technical assistance to customers while ensuring high levels of satisfaction and efficiency. Candidates will have the opportunity to apply their mechanical, electrical, and troubleshooting expertise in a dynamic healthcare-related environment.

Responsibilities:

• Respond to customer inquiries to diagnose and resolve technical issues efficiently.

• Utilize mechanical and electrical knowledge, including tools like voltmeters, to identify and solve equipment problems.

• Deliver exceptional customer service by de-escalating challenging situations and maintaining professionalism.

• Collaborate with team members to ensure seamless communication and problem resolution.

• Develop and maintain comprehensive documentation for technical processes and training purposes.

• Adapt to new technologies and procedures while continuously enhancing technical skills.

• Demonstrate reliability and consistency in handling customer support tasks.

• Provide accurate troubleshooting guidance and solutions over the phone in a call center environment.

• Assist with repairs and maintenance of mechanical equipment as needed.

• Uphold high standards of teamwork and a positive attitude in all interactions. Requirements • Strong problem-solving abilities with excellent critical thinking skills.

• Positive attitude and ability to work effectively as part of a team.

• Hands-on experience with mechanical and/or electrical systems, including familiarity with voltmeters.

• Self-motivated and eager to learn new skills and technologies.

• Proven ability to de-escalate situations and deliver exceptional customer service.

• Experience in creating and maintaining technical documentation is preferred.

• Adaptability to changing processes and willingness to embrace new challenges.

• Prior experience in troubleshooting and equipment repair is highly desirable. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .