• Senior Customer Service Specialist

    Robert Half Office Team (El Cajon, CA)


    Description

    Are you an experienced customer service professional with excellent communication skills and a passion for helping others? Our client, a well-respected nonprofit organization, is seeking a Senior Customer Service Specialist to deliver exceptional support to their stakeholders and ensure the organization achieves its mission. This role is perfect for someone looking to combine their expertise in customer service with a desire to make a positive impact.

    Key Responsibilities

    + Deliver exceptional customer service through various channels, including phone, email, and in-person interactions.

    + Manage and resolve complex customer inquiries, concerns, or escalations with professionalism and efficiency.

    + Provide guidance and mentorship to junior customer service staff, ensuring consistent quality and adherence to service standards.

    + Proactively identify opportunities to improve processes and customer satisfaction.

    + Process and maintain accurate customer records, invoices, and service requests using CRM systems.

    + Collaborate across departments to resolve issues and ensure timely communication to stakeholders.

    + Track and report on customer service metrics, identifying trends and opportunities for improvement.

    + Assist with the development and delivery of training sessions for customer service staff to enhance skills and knowledge.

    Requirements

    + 4+ years of experience in customer service or client support, with at least 1–2 years in a senior or lead role (nonprofit experience is a plus).

    + Proficiency with CRM systems and other customer support tools, as well as Microsoft Office Suite (Excel, Word, and Outlook).

    + Excellent verbal and written communication skills with a strong ability to resolve issues under pressure.

    + A passion for mentoring and assisting team members to deliver exceptional service.

    + Highly organized with the ability to manage priorities and meet deadlines in a fast-paced environment.

    + Empathy and a customer-first mindset, with the ability to connect with diverse populations.

    + Experience creating and maintaining customer service reports and metrics.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .