• Help Desk Support Technician

    Westchester Jewish Community Services (White Plains, NY)


    Overview:

    Westchester Jewish Community Services (WJCS) is seeking a full-time Help Desk Support Technician with strong analytical and problem-solving skills to work at our Headquarters in White Plains, NY. The salary for this position is $45,000.00/year.

    Responsibilities:

    As a valued member of our team, your responsibilities will include, but are not limited to:

    + Serving as the primary help desk contact and successfully respond to and close tickets in a timely fashion.

    + Installation, operation, maintenance and support of Information Systems and voice and data communication.

    + Troubleshooting and resolving equipment and communications malfunctions; performing routine operations including periodic report generation and system backup

    + Assisting in problem resolution of infrastructure issues with the Network Administrator and/or the IS department.

    Requirements:

    We are seeking candidates who possess the following qualifications:

    + Must possess a Bachelor’s degree in Information Systems or equivalent Associate degree and have relevant computer training or A+ certification and at least 1 year of computer hardware and software maintenance/support experience.

    + Experience working with computer hardware, printers and basic network equipment.

    + Must be proficient in Microsoft Windows and Microsoft Office Suite.

    + Must have reliable transportation and be able to travel at all sites in Westchester County.

    + Ability to work in a team environment and provide excellent user support to all staff.

    + Ability to communicate effectively in English, both orally and in writing, is required.

    What WJCS has to offer you:

    In addition to meaningful work and a supportive team environment, we offer a competitive benefits package, including:

    + Generous paid time off.

    + Comprehensive Health Benefits, Flexible Spending Account (FSA) and a Healthcare Reimbursement Arrangement (HRA).

    + 403(b) Plan and an Agency-Paid Pension Plan.

    + Ongoing Professional Development and Training.

    + Employee Assistance Program.

    + Tuition, day-care, and personal emergency reimbursements.

    + Disability and life insurance.

    + Staff appreciation events and employee mental health and wellness initiatives.

     

    WJCS INC. IS AN EQUAL OPPORTUNITY EMPLOYER