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Hardware Maintenance and Operations Analyst – Automatic Vehicle Location, Emerging Talent Intern

Job ID: 12317

Business Unit: MABSTOA

Regular/Temporary: Intern

Department: NYC Transit Authority

Date Posted: Jul 16, 2025

Description

Department: NYCT - Buses

Position Title: Hardware Maintenance and Operations Analyst – AVL, Emerging Talent Intern

Hourly Rate: $22.00 (Post-Graduate)

OVERVIEW OF DEPARTMENT:

The Fleet Technologies Group leads a portfolio of innovative projects focused on enhancing customer communications, fleet oversight, and depot operations. Working alongside us, our sister group—The Zero Emission Fleet Transformation (ZEFT)—is driving the ambitious transition to an all-electric bus fleet by 2040, ushering in a more sustainable future for transit.

RESPONSIBILITIES:

+ BHS Repair Review – Assess daily automated reports covering roughly 300 flagged units to identify buses needing maintenance.

+ Non-Automated Data Aggregation – Gather supplemental data from Road Operations, SPEAR database, depot communications, and other channels to identify other failed units.

+ Daily Priority List Preparation – Consolidate data to compile a prioritized and well-organized list for vendor maintenance visits.

+ Repair Reconciliation – Compare and track vendor work reports against the prior day’s list.

+ Edge Case Coordination – Identify, schedule and verify special repair cases (e.g., antenna replacements) with vendors and depots.

+ BHS Unit/SIM Tracking – Maintain an up-to-date database mapping BHS units and SIM cards to specific buses.

+ SIM Card Operations – Assist with replacement, activation, and deactivation of SIM cards, typically for New Buses.

+ RAMS Reporting – Prepare monthly and quarterly Reliability / Availability / Maintainability (RAMS) reports to evaluate system performance and vendor compliance with contracted Service level Agreements (SLA’s).

PROJECTS:

+ The BHS Repair Priority List– Develop and dispatch a daily report identifying “ghost” buses—vehicles whose Bus Hardware Subsystems (BHS) are wholly or partly non-reporting. Reconcile the vendor’s post-repair data with vendor work reports.

+ SIM Card & Unit Tracking – Update and manage the BHS/SIM card tracking database to ensure accurate records of which units and SIM cards are installed in each bus.

+ Availability & Compliance Reporting – Use daily fleet data to update the Reliability / Availability / Maintainability (RAMS) database. Prepare quarterly reports on system availability, failure rates, and vendor compliance with Service Level Agreements (SLAs).

REQUIRED QUALIFICATIONS:

+ Proficiency in Microsoft Office Suite is a must, including advanced formulas and pivot tables.

+ The candidate should possess organizational, analytical and communication skills.

+ The candidate should be able to work well under pressure and prioritize tasks effectively.

+ The candidate should have a keen eye for detail and be able to work independently while being an active team player.

+ Organizational Precision: Strong focus and constant attention to detail across different tasks and data workflows.

+ Collaborative Strength and Leadership: The ability to coordinate effectively with multiple stakeholders across diverse disciplines and technical backgrounds.

+ Data Visualization Tools: – Practical experience with business intelligence platforms like Tableau or Power BI, or similar stakeholder-facing tools.

REQUIRED EDUCATION:

+ Matriculated in an undergraduate program in good standing with at least 2.5 GPA AND/OR matriculated in a graduate program in good standing with at least 2.8 GPA

+ Major(s) Preferred: Any Engineering, Operations Research, Applied Mathematics, Computer Science, Data Science, or related field.

All applicants must be authorized to work in the United States at the time of application. Students’ transcript must be submitted.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.