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Account Services Representative - Harrison, OH (Job ID: 1244)

Cincinnati Incorporated has been manufacturing machinery since the late 1890s. We pride ourselves on a hard day’s work and quality. Quality is not only seen in our products but also in our team members. CI employees have shaped the reputation and culture at CI with their uncompromising integrity, focus, and innovation. The icing on top of the cake: CI offers a competitive and comprehensive benefits package. Are you ready for your career at CI?

Position Summary and Purpose: The Billing Clerk for the Service Department at Cincinnati Incorporated is responsible for ensuring accurate and timely processing of service-related invoices, billing adjustments, and customer account documentation. This role plays a critical role in maintaining the financial integrity of our service operations by verifying work orders, collaborating with our field service representatives and managers, and resolving billing discrepancies. The Billing Clerk supports customer satisfaction by delivering clear, accurate invoices and providing responsive communication related to billing inquiries.

Duties and Responsibilities:

ESSENTIAL:

+ Prepare billing information and support the accuracy and efficiency of billing process.

+ Register payment and send correspondence.

+ Take appropriate action with delinquent accounts, and help clients and customers with billing issues.

+ Create, maintain, and enter information into databases

+ Assist other departments as needed to maximize customer satisfaction

Education and Experience:

REQUIRED:

+ High school diploma/GED

Knowledge, Skills, Abilities, Characteristics, etc.

REQUIRED:

Knowledge:

+ Basic Accounting Principles – Understanding of debits/credits, invoicing procedures, and financial documentation.

+ Billing and Invoicing Systems – Familiarity with ERP or accounting software (Epicor is a plus).

+ Customer Account Management – Knowledge of customer billing processes, service order reconciliation, and payment terms.

Skills:

+ Time Management – Ability to meet billing deadlines and manage multiple service orders simultaneously.

+ Problem Solving – Ability to research and resolve billing discrepancies or invoice rejections.

+ Communication Skills – Clear written and verbal communication with internal departments and external customers.

+ Organizational Skills – Effective management of files, service records, and billing documentation.

Abilities:

+ Work Independently and as Part of a Team – Capable of handling tasks autonomously while collaborating with the service and finance teams.

+ Adapt to Changing Workloads – Flexibility to respond to urgent service billing needs or fluctuating volumes.

Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical demands: Employee is occasionally required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work environment: Office position. The noise level in the work environment is usually moderate.

EEO to include Vets/Disabled

**This role does not offer sponsorship employment benefits and being authorized to work in the U.S. is a precondition of employment. You must be a U.S. Citizen, U.S. National, or recent lawful permanent resident to apply.

Some more amazing benefits offered by Cincinnati Incorporated:

• Paid Vacations

• Paid Holiday and Personal Days

• Medical Insurance (including HSA)

• Dental Insurance

• Vision Insurance

• Accident Insurance

• Life Insurance: AD&D

• Disability Insurance

• Generous 401K Employer Match

• Flexible Spending Account

• Tuition Reimbursement

• Employee Assistance Program

• Parental Leave