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The Sales Supervisor is responsible for the direct supervision, development, and performance management of Inside Sales Account Managers. This role focuses on driving team performance through coaching, accountability systems, and operational support while ensuring consistent execution of sales processes and achievement of revenue goals.

Essential Job Functions

Team Leadership and Development

+ Directly supervise 6-8 Inside Sales Account Managers, providing daily coaching and guidance

+ Conduct weekly one-on-one meetings with each team member to review performance, obstacles, and development needs

+ Lead weekly team meetings focused on goal achievement, best practice sharing, and process improvement

+ Develop and implement individual development plans for each team member based on strengths and growth areas

+ Provide real-time coaching through call monitoring, pipeline reviews, and customer interaction observation

+ Mentor team members on consultative selling techniques, account expansion strategies, and customer relationship management

+ Support career advancement planning and internal promotion opportunities

Performance Management and Accountability

+ Monitor and analyze individual and team performance against established sales goals and KPIs

+ Conduct monthly performance reviews and quarterly formal evaluations

+ Implement performance improvement plans when necessary and track progress toward goals

+ Ensure team adherence to CRM data entry standards, response time requirements, and administrative processes

+ Review and approve pricing decisions within established authority limits

+ Address performance issues promptly and document corrective actions as needed

+ Recognize and celebrate individual and team achievements to maintain motivation and engagement

Sales Operations and Process Management

+ Ensure consistent execution of sales processes across the team

+ Monitor lead assignment and follow-up compliance (24-48 hour response standard)

+ Review and approve account assignment requests and realignment recommendations

+ Oversee territory management and account distribution among team members

+ Collaborate with Customer Service, Operations, and Shipping to resolve customer issues escalated by team members

+ Maintain knowledge of pricing policies, promotional programs, and product offerings to support team decision-making

+ Generate and analyze sales reports, forecasts, and performance metrics for leadership review

Strategic Support and Communication

+ Participate in sales leadership meetings and contribute to strategic planning initiatives

+ Communicate company goals, priorities, and changes to the team effectively

+ Provide feedback to senior leadership on team performance, market conditions, and improvement opportunities

+ Support implementation of new sales initiatives, tools, and training programs

+ Collaborate with Marketing team on lead quality assessment and conversion optimization

+ Represent the sales team in cross-functional projects and initiatives

BENEFITS

We offer a high deductible health plan (HDHP), dental, and vision insurance. We contribute $60 per month to enrolled employees’ HSA accounts.

Employees and their dependents who are enrolled in our HDHP also have access to our employee health clinic where they can access healthcare for well and sick visits, immunizations, lab services, and more at no cost. Employees not enrolled in our HDHP can still have access to our employee health clinic for just $20 per paycheck. There are also prescriptions available through this clinic at no cost. Employees can also access quick, convenient, and no-cost healthcare in the comfort of their homes 24/7 through our telemedicine partner.

Employees also receive life insurance and short-term disability at no cost, and they have the option to purchase increased coverage through payroll deductions. We also offer long term disability, various Aflac plans, and a 401k plan with matching.

Employees receive paid time off from day one, including 80 hours of vacation time (prorated based on the start date for the first year) and 40 hours of personal time. After the first full year of employment, eight additional hours of vacation are granted annually.

Employees also enjoy the use of our free onsite gym and product discounts on our wide selection of horticultural tools and equipment.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening. Relocation assistance is not available for this position, and this position is not open for remote work arrangements.

AM Leonard is an Equal Opportunity Employer for all, including minorities, women, protected veterans, and the disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.

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