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TITLE: Inside Sales Team Supervisor

We are currently seeking a driven and detailed oriented Supervisor to join our team and help lead our business service team. In this role, you will supervise a team of representatives, provide real-time coaching and drive performance along with customer service goals.

Responsibilities

+ Team Supervision:  Lead and manage a team of business service team representatives to meet daily, weekly, and monthly performance goals.

+ Training and Onboarding:  Provide comprehensive training for new hires on software systems, sales techniques, and customer service best practices.

+ Performance Coaching:  Monitor live calls, deliver real-time coaching, and conduct feedback sessions to develop team members.

+ Reporting & Strategy:  Analyze sales center metrics, generate performance reports, and identify areas for improvement.

+ Process Improvement:  Partner with the Sales Manager on strategic initiative to streamline processes and drive production.

+ Customer Escalation Support:  Address and resolve escalated customer calls with professionalism and urgency.

+ Team Engagement:  Drive performance contests and engagement projects that promote a fun and productive work environment.

+ Workforce Management:  Monitor queue staffing and maintain accurate records of attendance and time-off requests.

Qualifications

+ Experience:  3-5 years of experience in sales, call center operations, or team leadership.

+ Education:  Bachelor's degree in business or equivalent experience preferred.

+ Technical Skills:  Intermediate understanding of CRM tools and service center software; proficiency in Microsoft Excel, PowerPoint, and related platforms.

+ Leadership Skills:  Strong coaching, mentoring, and problem-solving abilities.

+ Communication:  Excellent interpersonal and decision-making skills with a customer-first mindset.

+ Organizational Strength:  Ability to analyze data and make data-driven recommendations.

What's in it for You?

+ Competitive Salary:  Base salary of $45,000 annually, with additional commission opportunities based on team and individual performance.

+ Comprehensive Benefits Package:  Includes health, dental, and vision insurance.

+ 401(k) with Company Match:  Helping you plan for your future with a competitive match.

+ Paid Time Off and Holidays:  Generous PTO policy and 7 paid company holidays.

+ Team Culture:  Join a supportive and collaborative team focused on success and positive engagement.

Physical Demands

This position is in an office setting with most work being completed from a desk.  Occasional walking will be required throughout the Distribution Center, as required.

Position Type/Expected Hours of Work

This is a full-time position.  Days and hours of work are Monday-Friday, 8:00am to 5:00pm with overtime as needed.

Work Environment

This positions works in a temperature-controlled office setting, but may require entering a Distribution Center in varying temperature and noise levels .

BENEFITS

We offer a high deductible health plan (HDHP), dental, and vision insurance. We contribute $60 per month to enrolled employees’ HSA accounts.

Employees and their dependents who are enrolled in our HDHP also have access to our employee health clinic where they can access healthcare for well and sick visits, immunizations, lab services, and more at no cost. Employees not enrolled in our HDHP can still have access to our employee health clinic for just $20 per paycheck. There are also prescriptions available through this clinic at no cost. Employees can also access quick, convenient, and no-cost healthcare in the comfort of their homes 24/7 through our telemedicine partner.

Employees also receive life insurance and short-term disability at no cost, and they have the option to purchase increased coverage through payroll deductions. We also offer long term disability, various Aflac plans, and a 401k plan with matching.

Employees receive paid time off from day one, including 80 hours of vacation time (prorated based on the start date for the first year) and 40 hours of personal time. After the first full year of employment, eight additional hours of vacation are granted annually.

Employees also enjoy the use of our free onsite gym and product discounts on our wide selection of horticultural tools and equipment.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening. Relocation assistance is not available for this position, and this position is not open for remote work arrangements.

AM Leonard is an Equal Opportunity Employer for all, including minorities, women, protected veterans, and the disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.

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