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Home Water Leak Repair Coordinator (Coordinator II - CPPW)

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Home Water Leak Repair Coordinator (Coordinator II - CPPW)

Salary

$83,220.80 - $118,768.00 Annually

Location

1120 SW 5th Ave, OR

Job Type

Regular

Job Number

2025-00611

Bureau

Portland Water Bureau

Opening Date

07/14/2025

Closing Date

7/28/2025 11:59 PM Pacific

+ Description

+ Benefits

+ Questions

The Position

About the position

Job Appointment: Full time

Work Schedule: Monday - Friday 8:30 AM - 5:30 PM; occasional weekends and evenings

Work Location: Hybrid - The Portland Building, 1120 SW Fifth Avenue, Portland, OR 97205. Remote work must be performed within Oregon or Washington. For more information, click here (https://employees.portland.gov/human-resources/people-culture/workplace-framework-and-requirements) .

Benefit: Please check our benefit tab for an overview of benefit for this position

Language Pay Premium Eligible: This position is eligible for Language Pay Differential (https://www.portland.gov/bhr/class-comp/language-pay-differential-overview) for qualifying employees

Union Representation: CPPW (City of Portland Professional Workers). To view this labor agreement, please click here (https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements) .

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a resume and cover letter.

Position Summary

The Portland Water Bureau (PWB) is recruiting for professionals who are interested in a rewarding career as a Home Water Leak Repair Coordinator (Coordinator II). The City of Portland values diversity, excellence, and serving our community. The position works in the Resource Protection and Planning Group and supports the Bureau’s Water Efficiency Program Manager. The Home Water Leak Repair Coordinator oversees all aspects of the Home Water Leak Repair Program (https://www.portland.gov/water/water-efficiency-programs/leak-repair) including program development, program management, contract management, program evaluation, communications, and direct customer technical assistance. This program budget is $750,000/fiscal year. This position is supported through the Portland Clean Energy Community Benefits Fund (PCEF) through June 2029.

The Home Water Leak Repair Coordinator works collaboratively across the bureau, the City of Portland, and with local home repair related organizations to share program information and share resources to best serve community members. The position evaluates and recommends program initiatives to achieve leak repair targets and is the lead for language access, and accessible communications related to the Home Water Leak Repair program.

This position also supports public outreach, curtailment planning, customer communications, direct customer assistance, and partnerships related to Water Efficiency.

PWB encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds.

What you’ll get to do:

+ Manage the Home Water Leak Repair Program including partner relationship building, contracts, grants, oversee contractor bid approvals, customer application and customer/partner communication, evaluation, and program outreach.

+ Define scopes of work and set timelines.

+ Evaluate proposals and qualifications.

+ Draft contract documents.

+ Administer contracts and ensure contract requirements are met.

+ Manage customer application, prioritization, and approval process.

+ Oversee all program communication to partners, customers, and the public.

+ Provide excellent customer service, assisting customers in navigating the application, referral and repair follow-up processes.

+ Review individual contractor repair bids for approval.

+ Evaluate program effectiveness and identify gaps.

+ Prepare reports with program accomplishments and monitor budgets.

+ Serve as a liaison to Water Bureau customer services to ensure leak adjustments and other billing arrangements are made to help customers effectively manage their bills during and after a leak.

+ Support direct customer technical assistance, and public outreach. Develop and maintain communication materials for customers. Write, edit, and oversee the design brochures, web information, and social media messages. Support community outreach event coordination efforts.

+ Support Water Conservation and Home Water Leak Repair Program Hotline communications with customers.

+ Make presentations at community meetings including neighborhood associations and community-based organizations.

+ Represent the bureau at community outreach events.

+ Support coordination and staffing of community outreach events.

+ Author general water efficiency and Home Water Leak Repair Program related communication materials.

+ In coordination with the Water Efficiency Manager, act as subject matter expert for bureau communications about home water leak repair.

+ Develop partnerships with other community-based organizations, City bureaus, and government agencies to further program goals.

+ Serve as a liaison between the Portland Water Bureau and regional home repair and home retention related programs.

+ In coordination with the Water Efficiency Manager, serve as subject matter expert on various advisory committees, e.g., AWWA Water Efficiency Programs, City of Portland Creative Resources Group.

+ Coordinate cross bureau collaboration between community partners and City bureaus with aligned goals.

+ Assist with bureau-wide supply and demand management planning efforts including water shortage communications planning and curtailment coordination. In coordination with the Water Efficiency Manager, assist with the development and maintenance of curtailment standard operating procedures and communication tools.

An ideal candidate will demonstrate through direct or transferrable experience:

+ Program coordination experience and strong project management skills.

+ Experience with contract development and administration.

+ Customer service skills including the ability to speak to a wide array of people from varying cultures and educational levels in both informal and formal settings.

+ Technical knowledge about water fixtures/appliances, etc. and ability to understand water efficiency products and technologies and make recommendations to customers and community partners.

+ Experience with writing and evaluating plumbing related scopes of work and contractor bids.

+ Knowledge of behavioral sciences and community-based social marketing.

+ Experience with residential home water audits.

+ Basic knowledge of statistics.

+ Experience with Cayenta Utilities customer information system.

+ GIS experience and knowledge.

+ Experience collaborating with communities of color and people traditionally underrepresented in local decision-making; experience facilitating inclusive participation in programs and activities; communicate cross-culturally.

+ Ability to analyze, interpret, explain, and apply relevant laws, regulations, ordinances, policies, and procedures.

+ Ability to establish and maintain effective working relationships with Bureau/Office managers and staff, representatives of other governmental agencies, community partners, the public, and others encountered in the course of work.

+ Experience implementing public information campaigns to build public awareness of program offerings, mission, and goals.

+ Ability to fluently speak and write in one or more of the City’s top spoken languages (https://www.portland.gov/officeofequity/news/2020/2/25/city-portland-language-list-and-guidance#toc-ii-city-of-portland-language-list) other than English.

About the Water Bureau: The Portland Water Bureau's 600 employees work together to serve almost a million people in the Portland area. The bureau values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. The City of Portland Water Bureau’s mission is to serve excellent water every minute of every day to almost 1 million customers in the Portland Metropolitan area. We work to uproot systemic inequities and their impacts on our employees and the people we serve. We are committed to the difficult—and essential—work of transforming Water Bureau policies, practices, and culture to better serve historically and currently oppressed communities. Black, Indigenous, People of Color, and people with disabilities, are encouraged to apply for this position.

Our mission: We serve excellent water every minute of every day.

Our vision: The water our community loves is safe and abundant for generations to come.

Our equity commitment: We work to uproot systemic inequities and their impacts on our employees and the people we serve. We commit to the difficult—and essential—work of transforming Water Bureau policies, practices, and culture to better serve historically and currently oppressed communities.

More Information about the bureau: www.portlandoregon.gov/water

Have a question?

Contact Information:

Anna Morgan, Senior Recruiter

Bureau of Human Resources

[email protected]

To Qualify

Applicants must describe in their cover letter and résumé how their education, training, and/or work experience, meets each of the following minimum qualifications:

+ Three (3) years’ progressive experience with leading programs, managing contracts customer service and/or sustaining partnerships.

+ Technical knowledge of home plumbing and plumbing repair.

+ Experience providing excellent customer service to a variety of diverse customers.

+ Ability to exercise independent judgment, problem-solve, and take initiative within established procedures and guidelines.

+ Excellent written and verbal communication skills with the ability to prepare concise and comprehensive reports, correspondence, and other documents.

+ Experience with budget management and invoice review.

Applicants must also have:

+ A valid state driver’s license and acceptable driving record (https://www.portlandoregon.gov/citycode/article/12184) .

The Recruitment Process

STEP 1: Apply online between July 14, 2025 – July 28, 2025

Required Application Materials:

+ Cover Letter

+ Details are key! The city uses a merit-based system, so your cover letter should be thorough and specifically address each qualification listed in the "To Qualify" section of the job announcement. Your cover letter can exceed one page, to ensure you are able to provide the detailed information for every qualification. Follow the instructions, as a subject matter expert will be evaluating your details to confirm that you meet the minimum requirements.

+ Resume

+ Answer the three Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

+ If you wish to request Veteran's Preference, please submit your veteran documents (e.g., DD214-Member 4, VA Benefit Letter) by the recruitment's closing date.

We have recently updated our veteran preference process. Starting March 3rd, 2025, if you made the eligible list and met the eligibility to receive veteran preference, you will no longer need to submit veteran documents for future recruitments.

If you need to update or remove your veteran preference for a specific recruitment or from your master profile, please contact the recruiter listed in the job announcement.

Application Tips:

+ Your cover letter can exceed one page, to ensure you are able to provide the detailed information for every qualification. A subject matter expert will be evaluating your details to confirm that you meet the minimum requirements.

+ Your résumé should support the details described in your cover letter.

+ How We Determine Pay: The City of Portland is covered by the Oregon Equal Pay Act (https://www.oregon.gov/boli/workers/pages/equal-pay.aspx) . Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all your relevant experience.

+ Do not attach any additional documents.

+ Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.

+ You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage use of AI to generate ideas and then tailor them to reflect your own experiences and skills.

+ All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted.

STEP 2: Minimum Qualification Evaluation: Week of July 28th - Week of August 4th

+ An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume, and cover letter.

+ Your résumé and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.

+ You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 (https://www.portland.gov/policies/human-resources-administrative-rules/employment/hrar-301-recruitment-processes#toc-examination-review) for complete information.

+ Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

STEP 3: Establishment of Eligible List: Mid - August, 2025

+ Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

STEP 4: Selection (Interview): Late August / Early September

+ Hiring bureau will invite selected candidates for an interview.

STEP 5: Offer of Employment: TBD

+ Some positions will require those offered employment to complete and sign a criminal background statement before being considered for employment

STEP 6: Start Date: TBD

+ A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change.

Additional Information

Click here (https://www.portland.gov/bhr/career-center/recruitment-policy) for additional information regarding the following:

+ Veteran Preference

+ ADA, Pregnancy, and Religious Accommodations

+ Work Status

+ Equal Employment Opportunity

An Equal Opportunity/Affirmative Action Employer

A Career with the City of Portland offers many Employee Benefits

We offer a comprehensive benefits package, including but not limited to

+ Health Care (Medical, Vision and Dental)

+ Carrot Fertility

+ Wellness Benefits

+ Life Insurance

+ Long-term disability coverage to eligible employees and their families.

+ Employee Assistance Plan

+ Flexible Spending Accounts

+ Retirement

+ Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer

+ Family Medical Leave

+ City Paid Parental Leave

AND SO MANY MORE!

Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers (https://www.portland.gov/bhr/benefit-offerings/benefits-quickstart-guide/benefit-plan-summaries-highlight-guides) .

01

Thank you for your interest in the City of Portland. We value your time and hope to make your application experience as positive as possible.

Your Cover Letter and Resume are an important step to assist us in the review for minimum qualifications for the posted vacancy.

In your Cover Letter, write specific and unique responses to address each of the minimum qualifications listed in the "To Qualify" section. The information you provide must correctly reflect your work history/resume. A lack of information in your application materials to each of the minimum qualifications may result in elimination from the recruitment.

Note: Request for veterans' preference, please add a copy of your DD214 and/or Veteran's Benefit letter. All documents must be uploaded by the closing date and time of this announcement.

Have you read and understood all the information listed above?

+ No - If you have a questions, please contact the recruiter on the announcement.

+ Yes

02

Where did you first learn about this job opportunity? (If on a website or job board, please specify which one)

03

The City of Portland sometimes gets requests for public records. Please choose the response that best fits your preference:

(Your choice will not affect your application process.)

+ I want my application to stay private. I understand that the City of Portland will keep my information confidential unless required to share it by law.

+ I allow my application to be shared. I understand that by choosing this option, my information is no longer private.

Required Question

Employer

City of Portland

Address

1120 SW 5th Ave, Room 987 Portland, Oregon, 97204

Website

http://www.portlandoregon.gov/jobs

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