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Coordinator of Residential Mail Services

Who We Are

We, the Division of Student Affairs, are a student-focused organization that aims to empower student success and support personal development. We act daily to create, enhance, and sustain a culture of respect and inclusion in the workplace, focusing on equity and justice in its many forms, including racial, social, and environmental justice. We intentionally and relentlessly pursue excellence through introspection, vulnerability, empathy, compassion, learning, and courage. We value our internal and external partnerships as vital drivers of the ambitious goals we pursue. We celebrate and take pride in the following:

+ Named one of the “Most Promising Places to Work in Student Affairs” by Diverse Magazine.

+ Serving a highly diverse student body (click here (https://www.stonybrook.edu/commcms/irpe/fact\_book/dashboards/enrollment.php) for more information).

+ Leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering our students' social mobility.

+ Awarded multiple distinctions including philanthropic awards and research grants in experiential learning and career development, voter engagement, student engagement, health and wellness practices, and quality of residential life.

Click here (https://www.stonybrook.edu/commcms/studentaffairs/stu/join-us.php) _for more about Student Affairs._

Required Qualifications (as evidenced by an attached resume):

Bachelor's degree (foreign equivalent or higher). In lieu of a Bachelor’s degree, an Associate’s degree and two (2) years of full-time directly related experience may be considered. Two (2) years of full-time administrative and/or related experience. Experience with Microsoft Office Suite (Excel, Word, PowerPoint, Visio, etc.) and/or Google applications. Supervisory experience (supervision of students may be considered). Must have, keep and maintain the appropriate valid NYS Driver’s License; have a motor vehicle record which is free from major violations or a pattern of repeat violations. **(***Out-of-State Applicants, see "Special Notes”).**

Preferred Qualifications:

Experience in mailroom/warehouse/shipping management. Experience with staff training and/or development. Experience working with SCLogic (mail sorting software), parcel lockers, and/or troubleshooting hardware (barcode readers, printers). Experience working with a diverse student population.

Brief Description of Duties:

Campus Residences at Stony Brook University, is seeking a Coordinator of Residential Mail Services to serve as a working supervisor and liaison between the Residential Mailroom operation, University mail services, as well as third party delivery vendors.

The Coordinator of Residential Mail Services reports to the Assistant Director of Residential Mail Operations. The incumbent is accountable for the administrative management and coordination of activities related to the overall operations and services of the Residential Mailrooms.

+ Managing residential mailroom operations serving over 10,000 residential students, receiving an average of 2000 parcels per day.

+ Ensuring and maintaining compliance to Campus Residences' policies and procedures and respective resolution of resident mail issues.

+ Supervise, recruit, hire, retain and train full-time support and part-time student staff.

+ Manage staff scheduling for all locations and track temp service budget consumption.

+ Manage inter-office, inter-agency and community mail route schedule (parcel locker delivery and transfers).

+ Streamline and improve processes, develop metrics and evaluation of collection data.

+ Manage and ensure accurate collection of data related to parcels and processes for the mailroom operation (sorts, pick-ups, transfers, sizes, out-going mail, postage sales, etc.)

+ Accurate supervision, utilization and manipulation of various computerized data systems including financial, facilities and student records.

+ Manage 24/7 parcel locker operation: implementation, expansion, delivery, repairs, software updates. Make repairs using tools, as needed. Schedule contractor repairs, as needed.

+ Provide support and guidance on all package / mail related inquiries between students/mail rooms. Acting as the main point of contact and providing leadership to all 3 residential mailrooms.

+ Establish a consistent mail and package experience between the 3 residential mailrooms so that it will be seamless no matter where a student lives on campus.

+ Work alongside Campus Mail on all package related challenges.

+ Provide strong customer service to over 10,000 residential students.

+ Act as the go-to person for all delivery services (e.g. USPS, UPS, Amazon, FedEx, Lasership, DHL, etc.).

+ Ensure proper handling and distribution of all residential mail received on campus in accordance with Federal law.

+ Administer security/access control: Authorize, activate, deactivate and track swipe card access to residential buildings.

+ Reconcile area financial reports; track expenditures and monitor allocations for supplies and equipment budget(s).

+ Process supply requisitions for area in compliance with divisional guidelines.

+ Follow up with the Campus Operations/Residential Operations, Division of Information Technology and other campus partners to ensure that work requests are completed in a timely fashion.

+ Professional Development and Committee Involvement: Participate in opportunities that promote your learning, growth, and development (i.e., classes, training, committees, webinars).

+ Contribute to the Division of Student Affairs and Stony Brook University by attending and/or supporting events, activities, and programs sponsored by areas within and outside of Student Affairs (i.e., campus-wide traditions, events, programs).

+ Other duties or projects as assigned as appropriate to rank and departmental mission.

+ Hours outside of the typical work schedule may be required at times.

Special Notes:

This is a full-time appointment. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. Minimum salary threshold must be met to maintain FLSA exemption.

In addition to the employee's base salary, this position is eligible for $4,000 UUP annual location pay, paid biweekly.

**Essential Position:** This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency.

***Out-of-State Applicants: Please note as a condition of employment and in order for this position to be tendered, the successful incumbent will be required to provide evidence of a valid license and driving abstract from the state issuing the license within five business days of a conditional offer and must obtain a NYS driver's license within 30 days of start date.

For this position, we are unable to sponsor candidates for work visas.

Resume/CV and cover letter should be included with the online application.

_Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws._

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA (https://www.stonybrook.edu/commcms/oea/) .

_In accordance with the Title II Crime Awareness and Security Act_ a _copy of our crime statistics can be viewed_ here (https://www.stonybrook.edu/police/) _._

Visit our WHY WORK HERE (https://www.stonybrook.edu/jobs/working-here/) page to learn about the **total rewards** we offer.

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**Job Number:** 2501890

**Official Job Title:** : Staff Assistant

**Job Field** : Administrative & Professional (non-Clinical)

**Primary Location** : US-NY-Stony Brook

**Department/Hiring Area:** : Campus Residences

**Schedule** : Full-time

**Shift** : Day Shift **Shift Hours:** : 8:30 a.m. - 5:00 p.m. :

**Posting Start Date** : Jul 10, 2025

**Posting End Date** : Jul 24, 2025, 10:59:00 PM

**Salary:** : $57,000

**Appointment Type:** : Temporary

**Salary Grade:** : SL2

**SBU Area:** : Stony Brook University

**Req ID:** 2501890