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**Req Number** 162758

Job Description

Ensures the maintenance of software and hardware; implements new or updated software modules. Ensures that support is provided for all end-user equipment including, desktop, laptop, printers, scanners and hospital equipment. Ensures that service level commitments and deliverables are met.

Shift: Monday - Friday 10am -6pm

Job Responsibility

+ Guides and trains lower level technicians in their duties and assigned projects.

+ Assists in coordinating schedules, support documents and presentation of deliverables.

+ Supports service line operational initiatives and program development.

+ Redirects problems and requests to appropriate resources as necessary.

+ Identifies and escalates situations requiring urgent attention.

+ Guides the disaster recovery and back up/recovery drills.

+ Stays current with system(s) information, changes and updates.

+ Ensures investigation of problems between applications and other interfaced systems and infrastructure.

+ Provides hands-on support and training to end users.

+ Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Preferred skills:

Hardware and Software Support

+ Strong communication skills to coordinate with vendors for warranty replacements or escalated repairs.

+ Maintain accurate records of all IT hardware assets using asset management tools ServiceNow, Excel-based systems).

+ Excellent time management and documentation skills

+ Maintain inventory control, optimize stock level, and track and manage. Forecasting and ensuring availability.

+ Being able to deliver parts as necessary, a dependable vehicle is a must.

+ Perform RMA's responsibilities, ship and receive parts.

+ Experience replacing hardware components such as system boards, RAM, hard drives, power supplies, and fans in laptops and workstations

+ Proficiency with diagnosing and repairing hardware issues, Fujitsu scanners, mobile carts, printers.

Epic End-User Device (EUD) and Application Support

+ Support Epic client installations, updates, and troubleshooting on endpoint devices

+ Assist with Epic end-user desktop workflows and configurations

+ Set up, deploy, and maintain Epic-compatible peripherals such as scanners, signature pads, and printers

+ Work with Epic application and infrastructure teams to resolve clinical desktop issues

+ Support Citrix/Hyperspace delivery methods used for Epic access

+ Assist with Epic go-live events, upgrade activities, and device deployments

Job Qualification

+ Associate's Degree required, or equivalent combination of education and related experience.

+ 3-5 years of relevant experience, required.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

The salary range for this position is $58,540-$92,650/year

It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.