• Customer Advocate

    Modivcare (Edison, NJ)


    Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

     

    Modivcare is looking for an experienced Customer Advocate II to join our team. This position plays a vital role in supporting our Transportation Providers by addressing inquiries, resolving concerns, and ensuring accurate and efficient service delivery. The ideal candidate will be a strong communicator with a passion for delivering excellent customer service in a fast-paced, call center environment.

     

    This role…

     

    + Assists Transportation Providers with transportation-related questions and concerns.

    + Schedules, modifies, and cancels reservations as requested.

    + Documents complaints and provider concerns thoroughly and accurately.

    + Inputs and maintains accurate trip data and performs trip corrections, mileage/cost adjustments, cancellations, and retro trip insertions.

    + Refers unresolved grievances to the appropriate department for further investigation and resolution.

    + Supports escalation procedures and negotiates trip costs when outside of contractual agreements.

    + Provides support to peers in achieving exceptional service standards.

    + Responds to calls on the Transportation Provider line.

    + Participates in required meetings and other assigned projects or duties.

     

    We are interested in speaking with individuals with the following…

     

    + High School Diploma or General Education Degree (GED) required.

    + One (1) or more years of experience in a contact center or customer service environment involving high phone volume and data entry preferred.

    + Or equivalent combination of education and/or experience.

    + Strong verbal and written communication skills with a customer-first mindset.

    + Excellent listening and interpersonal skills.

    + Proficiency in Microsoft Word, Excel, and Outlook.

    + Ability to work independently and within a collaborative team.

    + Capacity to remain calm and courteous under pressure.

    + Detail-oriented with excellent organizational skills and accuracy in data handling.

    + Positive attitude and commitment to high-quality service delivery.

    + Ability to quickly learn new systems and processes, follow complex instructions, and type accurately.

     

    Salary: $19/hr

     

    Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

     

    We value our team members and realize the importance of benefits for you and your family.

    Modivcare offers a comprehensive benefits package to include the following:

    + Medical, Dental, and Vision insurance

    + Employer Paid Basic Life Insurance and AD&D

    + Voluntary Life Insurance (Employee/Spouse/Child)

    + Health Care and Dependent Care Flexible Spending Accounts

    + Pre-Tax and Post --Tax Commuter and Parking Benefits

    + 401(k) Retirement Savings Plan with Company Match

    + Paid Time Off

    + Paid Parental Leave

    + Short-Term and Long-Term Disability

    + Tuition Reimbursement

    + Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

     

    Modivcare is an Equal Opportunity Employer.

     

    + EEO is The Law - click here for more information (https://www.eeoc.gov/laws-guidance)

    + Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

    + We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]

     

    Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at [email protected] and a member of the Talent Acquisition team will reach out to you within the next 48 business hours. We appreciate your interest in joining Modivcare!

     

    Our goal isn’t a number. It’s a difference.

     

    Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation (https://www.modivcare.com/offerings/nemt) and personal and home care (https://www.modivcare.com/offerings/personal-care) to enable greater access to care, reduce costs and improve outcomes.

     

    Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform.

     

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