"Alerted.org

The Senior Director of Clinical Operations Metrics, Analytics & Insights is a strategic leader responsible for driving the global performance measurement function within the Clinical Operations organization. This role requires expertise in data acquisition, impactful visualization, detailed analysis, and generating actionable insights, to enhance clinical portfolio, study, country, site-level, and general clinical operational KPIs and metrics. The objective is to provide transparency into clinical trial execution, improve operational efficiency, optimize resource utilization, and ensure quality performance. This role will serve as a key partner to regional and functional leaders, fostering a culture of data-driven operations across Global Clinical Operations (GCO).

The successful candidate will enable predefined periodic and ad-hoc analytics to assess trends, derive insights, support governance, decision-making, and identify opportunities for continuous improvement. The role requires strong cross-functional collaboration, leadership presence, and a data-driven mindset to support strategic initiatives and business-critical reporting needs across global clinical trial operations.

The Senior Director is expected to:

+ Develop and implement a comprehensive framework for clinical trial KPIs, dashboards, and metrics to track clinical trial performance, operational excellence, and strategic goals.

+ Lead a cross-functional team of experts in data visualization, analytics, and clinical operations to deliver actionable insights.

+ Collaborate with GCO leaders, informed by operational data and industry benchmarks, to assess and help improve clinical operations performance.

+ Lead clinical operations ad-hoc analysis requests and presentations to executive leadership and governance forums.

+ Foster a data-driven culture across the clinical operations function.

+ Provide analytical support for strategic/operational planning, quarterly business reviews, performance assessments, and ad-hoc analysis requests.

+ Ensure high-quality, compliant, and timely reporting of performance indicators at all levels (clinical portfolio, study, region, site, general clinical operations level).

+ Leverage both internal data sources and industry benchmark datasets to guide operational strategy.

+ Lead and contribute to initiatives aimed at modernizing the GCO Analytics function through predictive analytics, self-service dashboards, and other automation including AI/ML.

Essential Functions of the job:

Leadership and Vision

+ Contribute to Clinical Operations leadership strategy and priorities through KPI-driven insights.

+ Establish and maintain a long-term vision and roadmap for operational performance measurement.

+ Manage stakeholder expectations and align cross-functional KPIs with overall clinical operations strategy.

+ Collaborate with cross-functional stakeholders to drive transparency, continuous improvement and performance accountability.

+ Guide and mentor a global team of professionals to ensure excellence and consistency.

Strategic & Operational Excellence

+ Design and implement dashboards to monitor clinical delivery, productivity, and quality metrics.

+ Lead proactive and reactive analysis to support strategic and operational decision-making.

+ Continuously evolve performance metrics based on changing business needs and external trends.

+ Coordinate monthly, quarterly and annual operational reviews with operational & executive stakeholders.

Compliance and Continuous Improvement

+ Ensure KPIs and analytics processes comply with applicable GxP and regulatory guidelines.

+ Support audit readiness and documentation standards for performance tracking systems.

+ Lead improvement initiatives across clinical functions informed by metric analysis.

Supervisory Responsibilities:

Lead and manage a global team of visualization experts, analytics leads, and domain specialists. Provide strategic direction, career development, and mentoring to team members. Foster a culture of collaboration, continuous learning, and high performance.

Education Required:

+ Bachelor's degree in computer science, Data Science, Business Administration, or related field, with 12+ years of experience in Clinical Operations within the pharmaceutical or biotech industry, including 5+ years direct experience in a leadership role focused on clinical operational KPIs, metrics, analytics & insights.

+ Master's degree in computer science, Data Science, Business Administration, or related field, with 8+ years of experience in Clinical Operations within the pharmaceutical or biotech industry, including 5+ years direct experience in a leadership role focused on clinical operational KPIs, metrics, analytics & insights preferred.

Competencies:

+ **Ethics & Integrity** – Demonstrates accountability, treats people with respect and upholds ethical standards and organizational values.

+ **Strategic Thinking** – Aligns analytics with organizational goals and long-term vision.

+ **Communication** – Delivers clear and compelling messages to stakeholders at all levels.

+ **Problem Solving** – Applies analytical thinking to identify root causes and solutions.

+ **Data Fluency** – Synthesizes data from multiple sources to identify actionable insights.

+ **Leadership** – Builds and inspires high-performing, cross-functional teams.

+ **Project Management** – Oversees complex initiatives from planning through execution.

+ **Collaboration** – Works effectively across functions, geographies, and cultures.

+ **Technical Expertise** – Proficient in visualization and analytics tools (e.g., Power BI, Tableau) and familiar with clinical systems and clinical operations data.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.