• Property Management - Centralized Services Agent…

    DR Horton, Inc. (Richmond, TX)


    *D.R. Horton, Inc., the largest homebuilder in the U.S.,*was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information.

     

    DHI Communities is a multifamily development division of D.R. Horton, Inc.

     

    DHI Communities is currently looking for a*_Centralized Services Agent-PM_*. The right candidate willbe dedicated to creating a seamless support for our onsite team members. This position will help build upon leasing and system processes/procedures, addressing customer needs and supporting business priorities, including customer relations and our onsite team members.

     

    *Essential Duties and Responsibilities*include the following. Other duties may be assigned.

    * Maintain and manage list of inquiries from interested renters prior to community opening

    * Respond to all interest list inquires, promoting the new community, understand home/floor plan features, apply that product knowledge by communicating to the customer the value and overall experience of living at a DHI Communities (DHIC) Build-To-Rent community

    * Build relationships and create urgency with future residents

    * Answer community calls when leasing office is closed and return missed calls as needed throughout the week

    * Respond quickly and courteously to resident concerns and questions then take prompt action to solve problems and/or document requests as needed

    * Enter and maintain all information and correspondence in the property management operating system

    * Follow up with new residents 3-7 days after moving, reinforcing our commitment to consistent service which will continue throughout the resident life cycle

    * Work closely with maintenance to assist with daily community follow up

    * Correspond/assist with all new and unassigned and missed leads

    * Support the customer experience by participating in programs and initiatives to improve engagement and guide community success

    * Work with the property operations team and community leasing teams to build an environment of collaboration and create a seamless experience for our guests, residents, and teams

    * Maintain internal metrics and produce performance reports

    * Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

    * Assist with daily resident correspondence utilizing our CRM and property management platforms

    * Share marketing information as needed for communities via digital platform in a timely manner

    * Assist in testing and reviewing current and new processes

    * Must be able to work a flexible schedule, which may include shifts during evenings, weekends, and holidays

    * Ability to work overtime

    * Ability to travel overnight

    *Required Qualifications*

    * High school diploma or general education degree (GED)

    * Two (2) years related experience in leasing, sales, customer service, or related field

    * Ability to multi-task and prioritize in a very fast-paced, every growing environment

    * Strong interpersonal skills with ability to influence others

    * Proficiency with MS Office and email

    *Preferred Qualifications*

    * Bilingual a plus

    * Knowledge of property management software system, including OneSite, ILM, or Propertyware preferred

     

    Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

     

    * Medical, Dental and Vision

    * 401(K)

    * Employee Stock Purchase Plan

    * Flex Spending Accounts

    * Life & Disability Insurance

    * Vacation, Sick, Personal Time and Company Holidays

    * Multiple Voluntary and Company provided Benefits*//*

    */Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo/*

    **Job:** **Operations*

    **Organization:** **MultiFamily / Communities*

    **Title:** *Property Management - Centralized Services Agent - Arlington*

    **Location:** *TX-Richmond*

    **Requisition ID:** *2503072*