• Technical Customer Support Representative

    TEKsystems (Oldsmar, FL)


    Description

    Hybrid Role - Wednesdays are mandatory in Office. The other 4 days are remote. Must have high speed internet and a quiet workspace. They are handling a lot of financial information.

    Core Schedule: 9am to 6pm, 1 hour lunch

    Typical case load is 60-80 cases a day. When on the phones, average call volume is also 40-50 calls a day.

     

    The goal is to resolve the cases within 24 hours turnaround time.

     

    The cases and phoen calls they are receicing are specific to payment processing. Point and Pay handles a lot of payment processing for government, city and state portals.

    Job Duties:

    - Helping customers to make payments through the online payment portal

     

    - troubleshooting issues and errors

     

    - answering questions about the payment process, the website or the portal

     

    - working with back office to resolve card reader issues or website issues

     

    - setting up auto payments

     

    - documenting conversations and cases in salesforce and other CRM tools

     

    Skills

     

    data entry, Call center, Customer service, Customer support, Customer service skills, banking, payment processor, Operation, Customer service oriented

     

    Top Skills Details

     

    data entry,Call center,Customer service,Customer support,Customer service skills,banking,payment processor

     

    Additional Skills & Qualifications

    MUST HAVE:

    - at least 2 to 3 years of customer service experience, preferably in a technical capacity

    - STRONG computer skills! Ability to navigate multiple payment systems and CRM systems

    - Someone who has knowledge of payments <-- someone who is a strong shopper online and knows how online payments work

    - multi tasking ability. Talking while typing and navigataing systems

     

    - Strong verbal and written communication skills

    - Strong Data Entry stills

    - Strong attention to detail. If one number is wrong, it could cause the payment to not go through

     

    - Ability to follow a script while on calls

    NICE TO HAVE:

    - merchant services experience

     

    - degree

     

    - salesforce or CRM experience

    DQ's:

    - job tenure. No more than 3 jobs in the last 3 years

    Experience Level

    Entry Level

    Pay and Benefits

    The pay range for this position is $20.00 - $22.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Oldsmar,FL.

     

    Application Deadline

     

    This position is anticipated to close on Jul 30, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.