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Description

Our client is looking for a long - term Desktop Support technician to join their team.

This person will be providing support to the Several locations throughout Chamblee and Royable campuses of the Centers for Disease Control and Prevention.

Seeking a full time position working as a desktop support team handles support calls received via telephone, or email. Support incidents are logged and tracked using Service Center. We are looking for an eager, experienced, and dedicated team player to provide a broad array of computer desktop services. The individual must be able to work effectively in responding to customer service request tickets during daily operations or to emergency responders during an event. The right individual must be able to work under pressure with very aggressive goals (SLAs) for problem resolution. The candidate must possess excellent customer skills, be flexible, and able to work extended hours when workload demands require.

Role and Responsibilities:

• Working in a ticket base environment, with Service Level Agreements

• Routine support requests during the normal duty hours of 7:00 a.m. to 5:00 p.m., and emergency support calls outside of normal duty hours through an on call rotation schedule.

• Work a flexible schedule; days, evenings, weekends, or combinations of all are possible. During an Event, extended 10 hour shifts may be required to assist with 24 x 7 disasters response.

• Working knowledge of computer hardware to include Dell and HP

• Perform troubleshooting to isolate and diagnose common system problems

• Able to install, configure, troubleshoot hardware and software for desktop, laptops and other equipment, by established IT policies and procedures

• Assist and coordinate special projects involving workstation software installs and configurations, and perform upgrades to operating systems

• Perform data integrity by evaluating, implementing, and managing appropriate software and hardware solutions

• Support Skype for Business, VOIP and support multiple mobile device platforms, including Blackberry, Samsung and iPhone Maintain utilities for network management and audit trails.

Experience

The position requires 4+ years of technical experience as a member of a desktop support team working in a large business or government agency environment.

LAN Administration Experience

Asset Management and Tracking Experience

Documentation and Reporting Experience

Specific Skills

3+ years of technical experience in Hardware: A variety of Intel based PCs, laptops, and Blackberry/Mobile devices.

3+ years of technical experience in Software: The successful candidate must be skilled in solving problems in Current Windows platform, Microsoft Windows Win7 and Win8, MS Office products; MS Lync; Adobe Reader; MS LiveMeeting; Pointsec; Optibase EZTV Viewer; System Center Endpoint Protection; Flash Player/Shockwave Player; Java, Microsoft Office Suite, Microsoft Outlook, Norton Ghost, Blackberry Desktop Manager, SMS remote control, and client setup on BESserver.

3+ years of technical experience working with Microsoft networks, Active Directory, and setting up access to Microsoft Outlook mailboxes is required.

3+ years of technical experience with a help desk ticketing system, such as Service Center, and working with SLAs is required.

3+ years of technical experience troubleshooting Blackberry/Mobile problems is a must.

Desired Skills

2+ years of technical knowledge of network equipment

2+ years of technical experience to patch/connect workstations and servers into the customer’s network

2+ years of technical experience to patch/connect in fiber optic and copper cross-over cable uplinks for routers and switches as directed by the Data Network team

2+ years of technical experience to locate specific ports on routers and switches and determine whether a port is operational based on red, green, amber lights on the switch ports and supervisor cards; Internet Explorer; Apple/Macintosh OSx and iOS devices)

More than one of the below certifications desired, A+, ITIL, Net+, CHDP, MCP, MCSA

Physical Requirements

Candidate must be able to lift computers and printers weighing up to 50 lbs.

Skills

Active Directory, Windows, Outlook, desktop, Office, Office 365, Desktop, Sccm

Top Skills Details

Active Directory, Windows, Outlook, desktop, Office

Additional Skills & Qualifications

Communication, Multi-tasking, Customer Service Skills, experience working on a high volume tickets.

This role is a long-term role and has the possibility of conversion, but there is no exact timeframe. It has to be at least 6 months before conversion but most do not take place until 9-12 months.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Atlanta,GA.

Application Deadline

This position is anticipated to close on Jul 30, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.