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Information Technology Generalist 1

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Information Technology Generalist 1

Salary

$59,345.00 - $90,211.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CSSC-2025-28861-01541

Department

Pennsylvania State Police

Division

SP Bur Crml Invstgn

Opening Date

07/08/2025

Closing Date

7/21/2025 11:59 PM Eastern

Job Code

01541

Position Number

00022221

Union

AFSCME

Bargaining Unit

A4

Pay Group

ST07

Bureau / Division Code

00208200

Bureau / Division

Bureau of Criminal Investigation

Worksite Address

1800 Elmerton Avenue

City

Harrisburg, Pennsylvania

Zip Code

17110

Contact Name

PSP Human Resource Civilian Placement

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

If you have a background in information technology and are looking for a new and rewarding opportunity, we encourage you to apply for the position of Information Technology Generalist 1 with the Pennsylvania State Police (PSP). Your work within the Bureau of Criminal Investigation (BCI) will help us continue to support PSP and serve the citizens of Pennsylvania. By join our team, you will have the opportunity to make a difference in your career and contribute to the safety of the public!

DESCRIPTION OF WORK

As an Information Technology Generalist 1, you will play a crucial role in ensuring the smooth operation of BCI's technical systems. You will be providing support to Pennsylvania's designated fusion centers, specifically the Pennsylvania Criminal Intelligence Center and the Western Pennsylvania All Hazards Fusion Center. As a co-administrator for the department's Mobile Device Management solution, you will oversee the management of BCI's confidential equipment and provide support for inter-agency operations. Your expertise in geographic software will be utilized as you oversee it's infrastructure and integration into the bureau's other intelligence applications. Furthermore, you will be responsible for maintaining and administering the bureau's investigative and intelligence systems on a daily basis.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00022221) .

Work Schedule and Additional Information:

+ Full-time employment, 37.5 hours per week

+ Work hours are 7:00 AM to 3:00 PM, Monday - Friday, with a 30-minute lunch. There may be an occasional need to work outside of normal working hours.

+ Telework: You will not have the option to telework in this position.

+ Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $59,345.00 (before taxes).

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services;or

+ One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) ;or

+ One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field;or

+ An equivalent combination of experience and training.

Other Requirements:

+ This particular position also requires you to possess:

+ One or more years of full-time professional experience imaging Windows devices

+ One or more years of full-time professional experience maintaining information technology solutions to include servers, workstation (and supporting clients), etc.

+ One or more years of full-time professional experience administering (i.e., developing and implementing; profiles, restriction and compliance policies, and development and implementation of software packages to all devices within the environment) utilizing the departments mobile device management (MDM) systems through Omnissa Workspace One

+ One or more years of full-time professional experience with IT Asset Management (ITAM) software

+ A valid driver's license which is not under suspension

+ You must meet thePA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow thelink (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must obtain Secret Security Clearance issued by the Federal Bureau of Investigation (FBI) during the probationary period and continually maintain this clearance during employment in the position. Failure to obtain and maintain an FBI Secret Security Clearance will result in the employee's removal from the position. Removal may result in the termination of employment if other placement options are not available.

+ You must be able to perform essential job functions.

Legal Requirements:

+ A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

+ You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Selective Certification - Do you possess one or more years of full-time professional experience imaging Windows devices?

+ Yes

+ No

02

If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The specific duties you performed related to your experience with imaging Windows devices

+ Your level of responsibility

03

Selective Certification - Do you possess one or more years of full-time professional experience maintaining information technology solutions to include servers, workstation (and supporting clients), etc.?

+ Yes

+ No

04

If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The specific duties you performed related to your experience with maintaining information technology solutions to include servers, workstation (and supporting clients), etc.

+ Your level of responsibility

05

Selective Certification - Do you possess one or more years of full-time professional experience administering (ie, developing and implementing; profiles, restriction and compliance policies, and development and implementation of software packages to all devices within the environment) utilizing the departments mobile device management (MDM) systems through Omnissa Workspace One?

+ Yes

+ No

06

If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The specific duties you performed related to your experience with administering (ie, developing and implementing; profiles, restriction and compliance policies, and development and implementation of software packages to all devices within the environment) utilizing the departments mobile device management (MDM) systems through Omnissa Workspace One

+ Your level of responsibility

07

Selective Certification - Do you possess one or more years of full-time professional experience with IT Asset Management (ITAM) software?

+ Yes

+ No

08

If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The specific duties you performed related to your experience with with IT Asset Management (ITAM) software

+ Your level of responsibility

09

Selective Certification - Do you possess a valid driver's license which is not under suspension?

+ Yes

+ No

10

If you answered yes, please provide your driver's license number and expiration date. If you answered no, type N/A in the text box below.

11

Do you have one or more years of experience as an Information Technology Trainee while employed by the Commonwealth of Pennsylvania?

+ Yes

+ No

12

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

13

Do you have one or more years of experience as an Information Technology Technician while employed by the Commonwealth of Pennsylvania?

+ Yes

+ No

14

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

15

How many years of information technology experience do you possess?

+ 3 or more years

+ 2 to less than 3 years

+ 1 to less than 2 years

+ Less than 1 year

+ No experience

16

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

17

Do you possess college education in an information technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ Yes

+ No

18

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

19

WORK BEHAVIOR 1 – PROJECT PLANNING AND MONITORING

Plans and coordinates information technology projects. Determines the project scope and cost of new hardware and software by monitoring and utilizing information technology contracts and recommends appropriate equipment based on user requirements. Monitors the progress of projects through the use of quality control checkpoints to ensure that established schedules are feasible and acceptable to all impacted parties and evaluates project success.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience planning and coordinating information technology projects. I was responsible for monitoring the progress of the projects and adjusting schedules as needed.

+ B. I have experience coordinating information technology projects. I was responsible for monitoring the progress of the project and providing recommendations for schedule adjustments; however someone else initially planned the project and used my recommendations to adjust schedules.

+ C. I have successfully completed college-level coursework related to strategic planning, project management, or project planning and implementation.

+ D. I have NO experience or coursework related to this work behavior.

20

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to project planning and monitoring.

+ Your level of responsibility.

21

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

22

WORK BEHAVIOR 2 – ASSET MANAGEMENT

Maintains inventory of purchased or leased information technology assets such as hardware and software, licenses, and renewable maintenance agreements. Ensures all surplus assets are secured, inventoried, and accurately reported and that proper procedures for disposal, surplus, or return of all aged or non-functional information technology assets are followed.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience maintaining an inventory of all purchased or leased information technology assets. I was responsible for the appropriate disposal, surplus, or return of all aged or non-functional information technology assets.

+ B. I have experience maintaining an inventory of all purchased or leased information technology assets. Someone else was responsible for the appropriate disposal, surplus, or return of all aged or non-functional information technology assets.

+ C. I have experience disposing, surplusing, or returning all aged or non-functional information technology assets. Someone else was responsible for maintaining an inventory of all purchased or leased information technology assets.

+ D. I have successfully completed college-level coursework related to asset management, supply chain management, logistics, procurement, or purchasing.

+ E. I have NO experience or coursework related to this work behavior.

23

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to asset management.

+ Your level of responsibility.

24

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

25

WORK BEHAVIOR 3 – TECHNICAL ASSISTANCE

Troubleshoots and resolves hardware and software issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with end users and service providers to resolve issues. Works with other IT areas to isolate and identify the cause of problems such as network, server, and performance issues. Provides guidance to staff in diagnosing, troubleshooting, and resolving hardware and software issues.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience troubleshooting and resolving user issues by utilizing effective customer service techniques. I was responsible for resolving all levels or technical questions and issues and was the escalation point for complex issues referred by lower-level technicians.

+ B. I have experience troubleshooting and resolving user issues by utilizing effective customer service techniques. I was responsible for resolving routine questions and issues, but referred more complex technical issues to a higher-level technician for resolution.

+ C. I have successfully completed college-level coursework related to information technology troubleshooting.

+ D. I have NO experience or coursework related to this work behavior.

26

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to the technical assistance you provided.

+ Your level of responsibility.

27

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

28

WORK BEHAVIOR 4 – WRITTEN COMMUNICATION

Prepares written, technical, or narrative documents such as status and asset reports, which identify progress and/or deviations from objectives. Authors narrative and analytical reports that convey a project's effectiveness in meeting business requirements.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience writing technical or narrative documents such as status and asset reports. I was responsible for the final document that conveyed customized information to the intended recipients.

+ B. I have experience writing technical or narrative documents such as status and asset reports. I was responsible for compiling a portion of the document but someone else was responsible for the final version that conveyed customized information to the intended recipients.

+ C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.

+ D. I have NO experience or coursework related to this work behavior.

29

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to written communication.

+ The types of documents you prepared.

+ Your level of responsibility.

30

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov