• Communications Supervisor - Washington Hilton

    Hilton (Washington, DC)


    Washington Hilton \(https://www\.hilton\.com/en/hotels/dcawhhh\-washington\-hilton/\)is looking for a Communications Supervisor to join their Front Office team\! With about 120,000 square feet of meeting space and 3 Food & Beverage outlets, this property is located in the heart of Washington, DC and is the home to amazing events and guests\.

     

    The ideal candidate will possess previous experience in a similar role and customer service, with an impeccable telephone etiquette and a sense of urgency\. This is a fantastic opportunity for those seeking to grow their hospitality career\.

     

    **Shift Pattern:** Fluctuating schedules over AM, PM and overnight shifts, weekdays, weekends and Holidays availability required\.

    **Pay Range:** $22\.02 \- $29\.36 per hour, plus incentives\.

    **Medical Insurance Coverage Available** – for you and your family\.

    **The Benefits** – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

    + Access to your pay when you need it through DailyPay

    + Medical Insurance Coverage – for you and your family

    + Mental Health Resources

    + Best\-in\-Class Paid Time Off \(PTO

    + Go Hilton travel discount program

    + Supportive parental leave

    + Matching 401\(k\)

    + Employee stock purchase program \(ESPP\) \- purchase Hilton shares at 15% discount

    + Debt\-free education: Access to a wide variety of educational credentials \(ex\. college degrees, high school completion, English\-language learning, digital literacy, professional certificates and more\)

    + Career growth and development

    + Team Member Resource Groups

    + Recognition and rewards programs

     

    _\*Available benefits may vary depending upon property\-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable\._

     

    What will I be doing?

     

    As a Communications Supervisor, you would be responsible for the daily supervision of the Communications Department to deliver an excellent guest experience and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:

     

    + Supervise, support and monitor team member performance in all communications and telephone procedures including, but not limited to, answering and directing calls, recording and relaying messages, responding to emergency situations according to established standards and communicating information to guests

    + Schedule and coordinate installation and service of telephones and high speed internet connectivity in all meeting and conference facilities

    + Support and assist team members in handling guest inquiries and requests and in resolving guest complaints

    + Demonstrate and ensure team members have a thorough knowledge of hotel, local and general product information

    + Schedule, assign daily work, inform and train team members

    + Monitor, observe and assist in evaluating team member performance

    + Perform duties of Communications/Telephone Operator

     

    What are we looking for?

     

    Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:

     

    + Hospitality \- We're passionate about delivering exceptional guest experiences\.

    + Integrity \- We do the right thing, all the time\.

    + Leadership \- We're leaders in our industry and in our communities\.

    + Teamwork \- We're team players in everything we do\.

    + Ownership \- We're the owners of our actions and decisions\.

    + Now \- We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    + Quality

    + Productivity

    + Dependability

    + Customer Focus

    + Adaptability

     

    What will it be like to work for Hilton?

     

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\)\. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!

    \#LI\-DS2

    **Job:** _Guest Services, Operations, and Front Office_

    **Title:** _Communications Supervisor \- Washington Hilton_

    **Location:** _null_

    **Requisition ID:** _HOT0BS83_

     

    EOE/AA/Disabled/Veterans