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Volunteer and Community Engagement Coordinator (Req 100967)

Albany, NY (http://maps.google.com/maps?q=4+Airline+Drive+Albany+NY+USA+12205)

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Description

Be a part of the mission at Whitney Young Health (WYH) to provide high quality healthcare that is affordable and accessible to our diverse community.

WYH has a robust benefits package including generous time off, affordable health, dental and vision insurance, 401k with safe harbor employer match, tuition reimbursement, term life insurance, commuter benefits and more!

GENERAL RESPONSIBILITIES:

The Volunteer & Community Engagement Coordinator is responsible for coordinating and managing WYH’s volunteer program, and community engagement opportunities for both WYH and its sister agency, Equinox. The Coordinator is also responsible for soliciting and securing gifts-in-kind for events and programs for patient needs (i.e. hygiene items, clothing, holiday gifts, etc.).

SPECIFIC RESPONSIBILITIES:

+ Supports Chief Development Officer (CDO) and Director of Marketing & Communications in the development and implementation of the annual Development and Marketing Plan.

+ Manages and coordinates the WYH volunteer program

Identifies opportunities for volunteer engagement

+ Works with program directors and HR to create job descriptions for volunteer positions.

+ Coordinates volunteer and community service opportunities (community service projects, interns, corporate volunteer programs, etc.), and gifts-in-kind with assistance from, Annual Giving Coordinator, as needed.

Facilitates the HR process for volunteers

+ Recruits volunteers, including initial interviews.

+ Coordinates health and security screenings with HR.

+ Maintains, tracks and updates records for all volunteers.

+ Provides volunteers with orientation to Whitney Young Health with support from HR.

+ Develops policies and procedures for volunteer program with support from Director and HR.

+ Develops and maintains volunteer handbook with support from HR; implements best practices in the field.

Manages the volunteer program for excellence and achieving goals

+ Develops and executes volunteer recognition program.

+ Works with the Marketing team to create and maintain a special volunteer section/column in Whitney Wire staff newsletter; and in the agency newsletter, To Your Health, as an opportunity presents itself.

+ Provides mentoring and support to volunteers.

+ Evaluates and seeks to continually improve volunteer satisfaction.

+ Evaluates and reports on program impact.

Manages and coordinates WYH and EQX community engagement

+ With support from CDO and Director, leads WYH and Equinox public facing community events (i.e. signature fundraising event, promotional events, open houses, ground breaking/ribbon-cuttings, community outreach events, etc.) and donor fundraising and cultivation events, and coordinates oversight of event committees, and leads project management of event logistics leading up to and day of event, as well as any follow-up.

+ Maintains partnerships with community organizations and represents WYH and Equinox at community events. Recruits staff and volunteers for participation in community events.

+ Researches and identifies new community engagement opportunities, in support of scorecard and department objectives including community health education opportunities

+ Works in conjunction with Digital Marketing & Communications Specialist to develop and execute promotional and social media plan for all events; assist Digital Marketing & Communications Specialist with social media postings, as needed.

+ Works in conjunction with Development Associate for mailing lists and mailing of community engagement event materials.

+ Order and maintain stock of branded merchandise and give-away items for community programs and special outreach events.

+ Solicits and secures gifts-in-kind for events and programs for patient needs (i.e. hygiene items, clothing, holiday gifts, etc.).

Additional

+ Be responsible for other development and marketing duties and responsibilities for both Equinox and WYH as assigned.

+ Demonstrates excellence in both internal and external customer service.

+ Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality.

+ Ensures and/or remains in compliance with local, state, and federal regulation, i.e. DHHS HRSA and NYSDOH, and all accreditation standards (e.g. Joint Commission and NCQA-PCMH).

+ Adheres to the National Patient Safety Goals as defined by the Joint Commission and Whitney M. Young Jr. Health Center.

+ Completes other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS:

Associates Degree required. Three (3) to five (5) years of related work experience demonstrating successful development experience in event planning and community engagement, public relations or volunteer coordination may be substituted for a degree; computer proficiency in Microsoft Office, including Word, Excel, PowerPoint and Publisher; excellent verbal, written and interpersonal communication skills; excellent organizational skills; independent, self-starter who is highly motivated and creative; holds valid NYS license, safe driving record, and access to reliable transportation.

PREFERRED QUALIFICATIONS:

Bachelor’s degree preferred. Experience with social media platforms, and Adobe Creative Suite and Canva.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

Salary range: $24.00 - $26.00 hourly