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The front desk attendant is a friendly, outgoing, people person, organized, experience working with public, enjoys multi-tasking, works well with teams, enjoys answering phone, good communicator, can handle stressful situations, and able to manage difficult situations if necessary; supports club policies/procedures and promotes membership sales and club services; is reliable, trustworthy and punctual.

1. Greet members and guests by name as they enter the facility; always provide excellent customer service.

2. Check-in members, register guests, collect appropriate fees, as necessary.

3. Assist with member retention and new member sales; inform Member Services Specialist of all prospect inquiries and take new prospect on a facility tour.

4. Schedule all service, programming, and social event appointments, and registrations according to facility policies.

5. Process registration forms for all facility programs.

6. Receive all incoming phone calls and direct them to the appropriate department; receive all incoming mail/packages and direct to appropriate department.

7. Collect all programming, activity, merchandise, and member fees as required, POS transactions.

8. Monitor supplies, take inventory, restock.

9. Promote all facility programs, trainings, and social events, including program philosophy, policies, and procedures to members, guests, and prospects.

10. Maintain front desk area in a neat and orderly fashion; ensure optimal organization.

11. Present with a neat, well-groomed appearance at all times.

12. Attend all departmental staff meetings.

13. Abide by all department and facility policies and procedures.

14. All other duties as assigned by the Operations Manager or designee.

Education: High School Diploma or equivalent.

Skills: Demonstrate proficiency of basic math skills. Be able to handle multiple duties. Maintain regular attendance and punctuality. Maintain a positive attitude. Have the ability to work under pressure and maintain customer service orientation. Have telephone skills and sales/promotional aptitude. Take in payments from customers and members appointment scheduling.

The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.

ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact [email protected]

Equal Opportunity Employer/Drug-Free Workplace

**Requisition ID:** 94867