• Guest Services Representative

    WMCHealth (Poughkeepsie, NY)


    Guest Services Representative

     

    Company: MidHudson Regional Hospital

     

    City/State: Poughkeepsie, NY

     

    Category: Clerical/Administrative Support

     

    Department: Parking

     

    Union: Yes

     

    Union Name: 1199

     

    Position: Full Time

     

    Hours: Sat-Wed, 11:30am to 8:00 pm

     

    Shift: Evening, Weekend

     

    Req #: 43397

     

    Posted Date: Jul 16, 2025

     

    Hiring Range: $17.4191/HR

     

    External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/29888) Internal Applicant link

    Job Details:

    Maintains a presence in the Atrium Main lobby ensuring that all guests who enter receive personal service and are directed to their destinations. Promotes a positive Guest relations environment as defined by the Mission of the hospital. Ensures HIPAA compliance with hospital visitor policy and protection of patient health information. Supervises Information Desk volunteers. RESPONSIBILITIES

     

    + Monitors traffic flow through Atrium, assisting customers/patients in a customer friendly manner to reach their destinations.

    + Acts as a resource for all inquiries regarding patients and the hospital, and the practices of the medical offices. Refers inquiries to the proper individual or department for resolution. Identifies solution to guest’s problem and implements it for proper customer service recovery. (ES)

    + Gives direction, information and personal assistance as needed. Offers assistance using eye contact, verbal communication and body language.

    + Explains visitor policy tactfully when required. Handles visitor/patient concerns courteously. Utilizes Coordinator for assistance with needed with guests.

    + Notifies security immediately of any suspicious behavior of visitors to the hospital, any accident that occurs or any circumstances that have the potential to cause injury or damage.

    + Supervises Information Desk volunteers, serving as a positive role model. Orients and precepts new volunteers. (ES)

    + Ensures that all Atrium & Information Desk equipment is in working order, including phones, computers and wheelchairs. Notifies appropriate staff and logs information in Communication log.

    + Assists valet during high volume periods to prevent customer delay. Expedites valet process by retrieving keys, completing valet tickets to prevent the customer from excess wait time. (ES)

    + Reinforces/answers phone within 3 rings using the appropriate greeting, ensuring excellent telephone etiquette and maintaining confidentiality of information

    + Performs other related duties as required.

    QUALIFICATIONS/REQUIREMENTS EXPERIENCE

    + 12-18 months customer service experience preferably in health care setting.

    + Significant high volume telephone experience necessary.

    + Experience working with others in a fast paced environment.

    EDUCATION

    + High School graduate or GED

    LICENSES/CERTIFICATIONS

    + N/A

    OTHER

    + If applicable, the individual performing this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

    + Demonstrates ability to effectively communicate with patients, visitors and staff in all areas of the hospital.

    + Demonstrates excellent customer service skills by being helpful, courteous and friendly to all.

    About Us:

    MidHudson Regional Hospital

     

    MidHudson Regional Hospital in Poughkeepsie, NY, is home to the mid-Hudson Valley’s most advanced healthcare services. This 243-bed facility cares for more than 10,000 inpatients annually while performing an additional 325,000 outpatient procedures each year. MidHudson Regional Hospital operates the area’s only Level II trauma center, is home to the Redl Center for Cancer Care and Center for Robotic Surgery, and is a destination hospital for patients with serious illnesses and injuries.

     

    External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/29888) Internal Applicant link

     

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