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Quality Assurance Investigator: Health Pro III - Grand Junction Regional Center ***WESTERN SLOPE***

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Quality Assurance Investigator: Health Pro III - Grand Junction Regional Center ***WESTERN SLOPE***

Salary

$64,728.00 - $77,688.00 Annually

Location

Grand Junction, CO

Job Type

Full Time

Job Number

IJB 00308 07/16/2025

Department

Colorado Department of Human Services

Division

OAADS - Grand Junction Regional Center

Opening Date

07/16/2025

Closing Date

7/24/2025 11:59 PM Mountain

FLSA

Determined by Position

Primary Physical Work Address

3199 D ROAD, GRAND JUNCTION 81504

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

Natasha Story - [email protected]

Type of Announcement

The primary duties of this position are located within 30 miles of the state border; therefore, this position is exempt from the residency requirements. Applications will be considered from residents and non-residents of Colorado.

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

Please note: This recruitment may be used to fill multiple vacancies

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About Grand Junction Regional Center:

Grand Junction Regional Center (GJRC) is a collection of group homes that serves adult individuals with intellectual and developmental disabilities (IDD) who need additional support to stabilize and return to community residential settings. GJRC's focus is on improving outcomes for individuals with IDD as well as promoting community integration. GJRC has a total of 10 homes nestled throughout established neighborhoods of Grand Valley. These homes feature warm, comfortable living spaces and private, fenced backyards with recreation equipment.

Description of Job

The Quality Assurance Investigatoris responsible for ensuring compliance with agency, state, and federal regulations to protect the health, safety, and rights of individuals with intellectual and developmental disabilities. This role focuses on the thorough investigation and prevention of Mistreatment, Abuse, Neglect, and Exploitation (MANE) while supporting high-quality services across residential and day program settings.

As a Quality Assurance Investigator, you can expect to:

+ Conduct independent investigations into allegations of Mistreatment, Abuse, Neglect, and Exploitation (MANE)

+ Triage critical incident reports and determine level, urgency, and scope of investigation

+ Interview staff, residents, and witnesses; gather and evaluate evidence; and write detailed, objective reports

+ Ensure timely and appropriate reporting to law enforcement and regulatory agencies

+ Audit medical and program records to assess compliance with ICF/IID regulations and internal policy

+ Monitor service sites to verify safe, effective, and rights-based care is being provided

+ Identify trends in incident data and propose systemic improvements to leadership

+ Deliver staff training on MANE prevention, resident rights, and mandated reporting protocols

+ Collaborate on quality assurance and performance improvement efforts across the agency

+ Travel to service sites and support other QA functions as needed

+ Work evenings and weekends as needed

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Education/Licensure/Certification/Experience:

Experience Only:

Six (6) years of relevant experience in an occupation related to the work assigned to this position

OR

Education and Experience:

A combination of related education and/or relevant experience in an occupation related to the work assigned, such as working with a population with intellectual and developmental disabilities, equal to six (6) years.

Substitutions

Additional appropriate education will substitute for the required experience on a

year-for-year basis

Preferred Qualifications

+ Strong verbal and written communication skills, with the ability to tailor information to various audiences

+ Proven ability to multitask, manage time independently, and adapt to shifting priorities

+ Skilled in process development, problem-solving, and root cause analysis

+ Experience working with individuals with intellectual and developmental disabilities (IDD) and/or mental health needs

+ Knowledge of Immediate Care Facilities (ICF)/IID standards, survey processes, and quality service delivery for individuals with IDD

+ Proficient in software tools such as Google Workspace and UKG

+ Experience writing quality improvement plans and managing departmental functions

+ Flexible work hours and independent judgment

+ Labor Relations Alternatives (LRA) investigation certification, or ability to obtain within three months of hire

Conditions of Employment:

+ Full background check: CDHS employees (all Direct contact with vulnerable persons): CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, Reference Checks, Professional License verification (licensure requirements), Drug Screen, PREA (Division of Youth Services), Trails check (direct contact with children), CAPS (direct contact with adults – Mental Health Institutes, Regional Centers, Veterans Community Living Centers) and reference check required

+ Must possess a valid, unrestricted U.S. Driver's License

+ Travel – Drive state car, van or bussette to various group homes, programming, admin & in community

+ TB test is required, requires Influenza and other vaccines as required by state and facility; must be 18 years or older.

+ Pre-employment Physical/Tests – Exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects

+ Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

Appeal Rights:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)

The Assessment Process

For additional recruiting questions, please [email protected]

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

+ Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

+ Medical and dental health plans

+ Employer supplemented Health Savings Account

+ Paid life insurance

+ Short- and long-term disability coverage

+ 11 paid holidays per year plus vacation and sick leave

+ BenefitHub state employee discount program

+ Employee Wellness program MotivateMe

+ Excellent work-life programs, such as flexible schedules, training and more

+ Remote work arrangements for eligible positions

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs .

Our Values:

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at [email protected] or call 1-800-929-0791.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~

Toll Free Applicant Technical Support (https://cdhs.colorado.gov/information-for-job-applicants#technical-support)

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.

+ This information is available to me and I have read this information.

+ I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)

02

Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application.

+ Yes

+ No

03

If you've selected that you are a current or previous state employee, please provide your employee ID number and the department, job title, and dates worked for any positions that you are currently or have previously occupied. If this does not apply to you, please type N/A in the box below.

04

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.

05

Please describe your experience working with individuals who have intellectual and developmental disabilities (IDD) and co-occurring mental health conditions.

06

What experience do you have with conducting investigations and writing formal reports?

07

How would you approach an investigation involving a staff member you either personally like or dislike? How would you ensure your investigation remains unbiased?

08

How do you manage heavy workloads and ensure tasks are completed accurately and within established deadlines?

09

What is your comfort level with organizing and executing tasks independently, without direct supervision?

10

Describe your understanding of mandatory reporting requirements and your experience, if any, with fulfilling them.

11

Are you familiar with the Colorado Health Facilities Interactive (COHFI) occurrence reporting system? Please explain.

12

What is your approach to maintaining confidentiality when working with protected or sensitive information?

Required Question

Employer

State of Colorado

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