• IT Desktop Support Specialist

    Patten CAT (Cedar Rapids, IA)


    Working Hours/Days

     

    7:00 am to 4:00 pm Monday – Friday. Saturdays as needed and on-call.

     

    Overview

     

    We are seeking a proactive and technically skilledDesktop Support Specialistto join our IT Operations team. This position plays a critical role in optimizing the device lifecycle through modern management platforms likeMicrosoft AutoPilot and Intune, while helping shape the future of IT support throughAI-driven solutions. This is an exciting opportunity for an experienced support professional who thrives on innovation, automation, and a user-first approach to enterprise technology.

    Basic Duties

    Key Responsibilities

    + + Provision and manage Windows devices using Microsoft AutoPilot and Intune

    + Troubleshoot technical issues across desktops, laptops, and mobile devices

    + Implement and support AI-driven diagnostics, virtual agents, and automated workflows

    + Uphold security and compliance standards across domain-joined systems and cloud environments

    + Deliver responsive remote and onsite support while maintaining service-level excellence

    + Document support procedures, knowledge base content, and contribute to continuous improvement

    Qualifications

    + + Associate degree in Information Technology or related field required;Bachelor’s degree preferred

    + Hands-on experience withMicrosoft AutoPilot, Intune, and endpoint policy management

    + Strong proficiency inMicrosoft 365, Windows OS, and basic network troubleshooting

    + Experience using remote support tools and enterprise ticketing systems

    + Working knowledge ofPowerShell, Active Directory, and group policy administration

    + Understanding ofAI-powered toolsin support environments (e.g., virtual agents, automated diagnostics).

    + Excellent communication and customer service skills with a detail-oriented mindset

    + Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

     

    What You Bring

     

    You’re methodical, resourceful, and motivated by efficiency. You have a passion for technology and a forward-thinking mindset that allows you to adapt quickly to evolving IT landscapes. Your enthusiasm for automation and innovation will make you an essential part of a team that’s redefining how user support is delivered.

     

    Altorfer Inc. offers an industry leading compensation and benefit package:

     

    + Health, Dental, Vision, Disability, and Life Insurance

    + 401(k)

    + Paid Holidays

    + Paid Parental Leave and Funeral Leave

    + Paid Time Off: Prorated 80 hours of PTO + 1 Floating Holiday

    + Education Assistance

    + Personal Tool Insurance, and Safety Equipment Reimbursement

    + Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

     

    Payrate: $20.00 - $40.00 per hour

     

    Posted Min

     

    USD $20.00/Hr.

     

    Posted Max

     

    USD $40.00/Hr.

     

    Physical Requirements/Working Conditions

     

    This position will primarily work in an office environment, there will be times when you are required to go out into the service and warehouse area to work on computers. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be able to walk, bend, lift up to 50 lbs. and wear appropriate safety equipment (IE- Safety glasses or side shields). The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran .

     

    Why Work for Altorfer?

     

    At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 emp loyees with long tenure for you to learn from . We have a collaborative, family valued culture, with a great reputation in the industry . A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.

     

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    Req No.2025-5337

     

    CategoryInformation Technology

     

    LocationUS-IA-Cedar Rapids

     

    TypeRegular Full-Time

     

    Union or Non-UnionNon-Union

     

    DivisionCorporate

     

    CompanyAltorfer Inc