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Position summary:

This position serves as the initial contact for student aid recipients concerning the entire financial aid process; is responsible for daily professional interaction with students/parents, faculty/staff, other school officials; scans & links documents in the document imaging system for electronic processing; serves as first line of communications between staff, students, and the community at the Kilgore College – Longview Campus; responsible for updating PF’s Communications; and performs any other necessary duties for Financial Aid Office as assigned.

Position responsibilities:

+ Serves as an initial contact for financial aid office to answer routine questions from students/parents, faculty/staff, and other schools /government offices in person, by email, and by telephone about financial aid eligibility, application procedures, aid programs, need analysis, and costs of attendance.

+ Provides information to students in regard to “pending or complete” status of application, receipt of required documents and forms, and time frame in which to expect the Award Letter (file completion).

+ Reviews student aid applications which are ready for processing, and disseminating information to students, parents, and staff.

+ Assists students with the appeal process in Inceptia.

+ Schedule and discuss with the student, the Suspension Appeal contract, along with all requirements for successful completion of the appeal contract.

+ Notifies students of the Suspension Appeal Committee’s decision on whether to the appeal was granted or denied.

+ Maintains and updates student records in the software (PowerFAIDS, Inceptia, and J1). This includes reviewing ‘end of term” satisfactory academic progress and ensuring student’s, who breach a suspension appeal contract are updated properly in regards to financial aid eligibility. Enter comments on the student record for issues regarding the appeal process, documentation, and unsuccessful appeal contracts.

+ Explains to students/parents and faculty/staff the way in which the Satisfactory Academic Progress Policy affects student eligibility for current or future funding, and reviews student appeal contracts continuously.

+ Provides answers to student questions regarding electronic processes and financial aid, accessKCaid, Direct Loan requirements, and other issues related to data automation; updating documentation submissions

+ Has a working knowledge of the imaging system and the daily procedure of scanning and linking documents into the system;

+ Participates in the normal office staff meetings, giving input as to annual planning, and assists the Financial Aid Director with special projects as assigned.

+ Trains to be knowledgeable regarding student loans, as this requires the staff member to be the back up for Federal Student Loan processing and packaging.

+ Other duties as assigned

+ Run routine errands on and off campus to the print shop, business office, to Kilgore Campus for staff meetings, etc.

+ Attend necessary training and development to remain current in the field, as required.

+ Act as liaison for the financial aid office, with excellent public relation skills in answering daily questions.

+ Will need to work some evenings during Registration and some Saturdays during the summer for KC STAR Days.

Minimum Position Requirements:

+ Associate degree in Office Professionals or related field. Extensive related work experience will be considered in lieu of formal education.

+ Excellent computer skills required.

+ Must have excellent written and verbal communication skills.

+ Must be able to handle high level of stress.

Supervisory Responsibilities:

+ 0 Full-Time Direct Reports    0 Part-Time Direct Reports

Physical Demands and Work Environment:

+ Work is normally performed in a typical interior/office work environment.

+ No or very limited physical effort required; however, the employee must occasionally lift and/or move up to 30 pounds.

+ No or very limited exposure to physical risk.

Safety:

+ Provide resources for safe operation of units. Create and support workplace safety.

Benefits and Perks

+ 36-hour work week for a healthy work life balance as well generous paid leave time.

+ Health, life, and income protection insurance are provided.

+ An excellent retirement program through the Teacher Retirement System

+ Full Time employees have free use of the college’s recreational/fitness facilities.

+ Full Time employees are eligible for the Public Student Loan Forgiveness (PLSF) after 10 years of service.

+ Tuition scholarships are for the employee and dependents.

+ Compensation for this 12-month position is $37,644

Kilgore College does not participate in the federal Social Security program.

All full-time positions are located in Kilgore, TX. No fully work from home positions are available at this time. All employees must be available to physically present to work on the Kilgore, TX or Longview, TX Campus. Some Part-Time and Adjunct positions may be offsite but the candidate MUST live in the State of Texas.

Kilgore College is a two-year, comprehensive public community college with a campus in Kilgore and an extension center in Longview, Texas. With approximately 7,000 students, Kilgore College is a student-centered institution characterized by excellence in teaching and quality learning opportunities. Kilgore College is focused on continually improving their students’ holistic experience leading them to success in life while improving access to higher education and partnering with those who advance the vision of a stronger community culturally, socially and economically.

Vision Statement: We commit to be the higher education institution of choice in Northeast Texas.

Positions will remain open until filled. Some Adjunct and Part-Time teaching positions may remain open perpetually as the need for part time instructors fluctuates with student enrollment. Teaching positions will be required to submit official transcripts upon an offer of employment. An offer of employment will be contingent upon passing a background check. Federal law prohibits the employment of unauthorized aliens. All persons hired must submit satisfactory proof of employment authorization and identity within three (3) days of being hired. Failure to submit proof within the required time shall result in immediate employment termination. All position appointments are subject to approval by the college's Board of Trustees.

This description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. Kilgore College reserves the right to add, change, amend, or delete portions of this job description at any time, with or with notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by Kilgore College at its discretion to enable individuals with disabilities to perform the essential functions.

Kilgore College is an equal opportunity institution and does not discriminate on the basis of sex, race, color, religion, age, national origin, disability in violation of Section 504 of the Rehabilitation Act or 34 C.F.R. Part 104, veteran’s status or genetic information in its educational programs, employment policies or activities.

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All positions are considered security-sensitive and subject to a background check pre-employment.

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