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Join our team as an Improvement Specialist Intermediate! This role offers a hybrid work setting with standard business hours, Monday through Friday.

As part of the team, you will contribute to system-wide and departmental quality initiatives by assessing and analyzing operations and processes. Collaborating with staff and leadership, you will lead the design and implementation of improvements and innovations across UPMC. Your work will focus on patient centeredness, staff vitality, process efficiency, waste reduction, and ensuring safe and reliable patient care.

If you are passionate about making a difference in healthcare and driving positive change, this role is for you! Apply now to be a part of our dynamic team at UPMC Corporate Quality.

Responsibilities:

+ Effectively communicates improvements that are made to work teams, staff, managers and administrators throughout the organization and UPMC Health System. When opportunity arises, represent UPMC by presenting accomplishments to regional and national forms.

+ When assigned, completes special projects and performs other related duties according to agree upon goals and parameters.

+ Partners with all system divisional leaders to implement and deploy system and local change.

+ Assures project management skills are utilized to lead progress towards goals by collecting accurate, timely data to display the quality, cost and service outcomes.

+ Maintains accountability for ongoing self-development activities especially related to presentation facilitation, change management and application of quality improvement activities.

+ Creates a supportive environment in the department that is sensitive to the issues and needs of that area by regularly consulting with the Director and front-line staff. Works to ensure that quality improvement and innovation work remains focused on one more of the following goals: patient centeredness, staff vitality, process efficiency and waste reduction and safe and reliable patient care.

+ Leads improvement utilizing various approaches such as TPS/Lean/PDSA or others as appropriate.

+ Effectively coordinates the assessment of current operational processes at various UPMC entities.

+ Measures and analyzes data to understand and interpret information.

+ Leads and engages teams across the enterprise and interacts with all levels of executives.

+ May have direct reports.

+ Assess system/facility/departmental readiness and identifies strategies to achieve goals.

+ Bachelor's degree in nursing, Business Administration or related field required.

+ Master's degree, or UPMC approved certification, or completion of two years in a 4-year bachelor's to PhD/DNP program required

+ Minimum five years of related experience with three years of hospital and/or healthcare experience required

+ Knowledge of information systems and process improvement techniques

+ Must be able to demonstrate skills to understand and interpret data

+ Ability to establish and maintain positive, caring relationships with executives, managers, physicians, non-physician providers, ancillary and support staff, other departments, and patients/families.

+ Ability to work productively and effectively within a complex environment, handle multiple/changing priorities and specialized equipment.

+ Exemplary critical thinking, analytical and problem-solving abilities required as related to various aspects of patient care.

+ Critical thinking skills necessary to exercise and to lead others.

+ Mobility and visual manual dexterity.

+ Physical stamina for frequent walking, standing, lifting.

Licensure, Certifications, and Clearances:

+ UPMC approved certification or master's degree in a related field required.

+ Must maintain certification status

UPMC is an Equal Opportunity Employer/Disability/Veteran