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Join Our Team at UPMC Mercy!

UPMC Mercy is seeking a dedicated and versatile Patient Care Technician (PCT) Specialist to support our exceptional Same Day Surgery department. This is a dynamic role working across two high-impact units—the Pre-Admission Testing Lab and Physical Medicine & Rehabilitation (PM&R)—where your contributions will directly support patient care and departmental efficiency.

Enjoy a flexible weekday schedule with variable shifts Monday through Friday, primarily during daylight and afternoon hours. It’s a great fit for candidates who value work-life balance without compromising on professional growth.

Why You'll Love It Here:

+ Supportive, team-oriented environment

+ Consistent and favorable scheduling

+ Opportunity to work across diverse specialty units

+ Dedicated career ladder for advancement

What We’re Looking For:

+ Must-have: Strong phlebotomy skills

+ Nice to have: Experience with Epic electronic health records

Whether you're looking to take the next step in your healthcare career or bring your specialized skills to a welcoming and well-run department, this position is a fantastic opportunity to grow and thrive.

Patient Care Technician – Specialist Responsibilities

Cultural & Professional Awareness

+ Demonstrate understanding of cultural diversity, horizontal violence, and impairment in healthcare.

+ Promote safety for both patients and self within the workplace.

•️ Clinical Support & Patient Care

+ Perform routine patient care tasks: ADLs (bathing, toileting, ambulation, feeding, repositioning, etc.), vital signs, I&O, weights.

+ Conduct point-of-care testing (e.g., blood glucose), specimen collection, bladder scanning.

+ Apply/reapply telemetry monitors, TEDs/SCDs for HAC/PSI prevention, and simple dressings.

+ Manage restraints per protocol; insert/remove Foley catheters, straight catheters, and IVs; complete phlebotomy and "ticket to ride."

Advanced Clinical Skills (per department need)

+ Competent in at least one: basic arrhythmia recognition, complex wound care, 12-lead EKG, and NG tube clamping/removal.

Unit Support & Operations

+ Answer call lights and phones, pass meal trays, and transport patients (including cardiac monitored).

+ Report equipment malfunctions and complete department clerical duties.

+ May be in medication storage areas and transport medications between departments when accompanying patients.

•⚕️ Instruction & Documentation

+ Provide basic instruction to patients/families under RN supervision.

+ Accurately document care according to protocols.

Teamwork & Development

+ Communicate learning needs; seek help with prioritization.

+ Contribute to quality initiatives and departmental projects.

+ Take ownership of assignments and problem-solving to support team efficiency.

+ High school diploma or GED

+ One of the following:

+ 2 years of general healthcare experience _and_ meets Patient Care Technician – Senior title criteria

+ 1 year of general healthcare experience _and_ enrolled in PT/OT/PA program with at least one clinical rotation completed

+ 1 year of general healthcare experience _and_ completed bachelor’s degree in a health sciences field

• Required Training and Competencies

+ Completion of Patient Care Technician Specialist class

+ Completion of eRecord training

+ Completion of basic arrhythmia course and annual competency

+ Annual professional contribution (defined after hire)

Preferred Qualifications

+ Nursing student who has completed one clinical rotation

+ Emergency Medical Technician (EMT) or Paramedic certification, or current enrollment in an EMT or Paramedic program

+ ACLS certification

Licensure & Certifications

+ Basic Life Support (BLS) or CPR certification based on AHA standards within 30 days of hire

+ Act 34 clearance

UPMC is an Equal Opportunity Employer: Disability/Veteran