"Alerted.org

Position Information

**Job Title** Student Success Operations Coordinator

**Posting Number** S00579

**Position Type** Full Time

**Hours/Schedule** Standard campus business hours: 8:00am -5:00pm Hours may vary based on operational needs.

**Campus** Main Campus, Utica NY

**Date Position Available** 07/10/2025

**Posted Salary** $60,450 per year

**FLSA Status** Exempt

**Benefits Eligible** Yes

**If yes, please select:** All Benefits

Position Summary Information

Position Summary

The Student Success Operations Coordinator plays a vital role in supporting the day-to-day operations of the Division of Student Success. Reporting to the Dean of Student Success, this position serves as the primary point of contact for students, families, faculty, and staff seeking guidance or assistance related to student success initiatives. The Operations Coordinator provides proactive support for all students and student success-related communications and helps ensure the smooth delivery of programs and services that enhance the student experience. This position will work with all staff members in the Division of Student Success.

**Location** Utica, NY

Application Deadline

*Full consideration by*:

**Open Until Filled** Yes

Major Responsibilities

+ Serve as the first point of contact for the Division of Student Success, providing exceptional service to students, families, faculty, and staff. This includes welcoming students, faculty and staff in the office, answering phone calls, and helping to triage questions and concerns.

+ Manage the Student Success email inbox and respond to **or** route inquiries as appropriate.

+ Oversee the daily operations of the office, ensuring organization and efficiency in all administrative processes.

+ Assist in developing and implementing communication and messaging campaigns targeted at specific student populations.

+ Coordinate timely outreach and follow-up for students identified through early alert systems, including but not limited to Academic Alerts and Registration Reports.

+ Contribute to assessment efforts by collecting, organizing, and reporting data to inform continuous improvement initiatives.

+ Work alongside the Director of Tutoring to support daily operations of peer tutoring.

+ Support the event planning and programming for the Division of Student Success, which includes event logistics, marketing, implementation, and assessment.

+ Actively participate in the department’s/division’s ongoing assessment processes, as required by the unit’s supervisor or assessment coordinator.

Driving Responsibilities

N/A

Travel

N/A

**Supervises** This position does not supervise full-time staff.

Education & Experience Qualifications

Bachelor’s Degree is required; Master’s Degree is preferred

Minimum Skills/Abilities

+ **Strong Written Communication:** Must demonstrate excellent writing skills for drafting professional emails, student communications, and internal documentation.

+ **Exceptional Organizational Skills:** Must be highly organized with the ability to maintain detailed records, manage schedules, track ongoing initiatives, and ensure timely follow-up on tasks and communications.

+ **Oral Communication and Interpersonal Skills:** Ability to communicate effectively and professionally with students, families, faculty, and staff in one-on-one and group settings.

+ **Customer Service Skills:** A friendly, approachable demeanor with a strong commitment to providing outstanding service to all campus stakeholders.

+ **Creative Problem Solving:** Ability to think creatively to develop effective outreach strategies, improve processes, and support student engagement initiatives.

+ **Multitasking and Time Management:** Proven ability to manage multiple tasks and priorities simultaneously in a dynamic, fast-paced environment while maintaining accuracy and attention to detail.

+ **Collaboration and Teamwork:** A positive, team-oriented attitude is essential. Must be able to collaborate effectively with colleagues across the Division of Student Success and other campus departments.

+ **Adaptability:** Comfortable with shifting priorities and able to remain flexible as institutional needs and student demands evolve.

+ **Technology Proficiency:** Competence with Microsoft Office Suite, email platforms, and an ability to learn institutional systems such as Banner, Slate, EAB Navigate and early alert tools.

Applicant Documents Instructions

**Additional information** Visa sponsorship is not available for this position

EEO/AA Statement

Utica University is committed to affirmative action, equal opportunity, and creating a welcoming work environment for all employees. All qualified applicants will receive consideration for employment without regard to veteran status, disability, citizenship status, domestic violence victim status, or protected status under applicable local, state, or federal law.

Commitment to Supporting and Hiring Veterans

Utica University is a comprehensive, independent, private institution founded in 1946 to offer options for higher education study to veterans returning from the Second World War. More than seventy years since veterans returned from WWII, this tradition of serving veterans is still held in high regard here at Utica University, and we are proud to welcome veterans as students and as valued members of our faculty and professional staff.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. *How did you hear about this employment opportunity?

2. HercJobs.org (HERC Higher Ed Recruitment Consortium)

3. HigherEdJobs.com

4. InsideHigherEd.com

5. Observer Dispatch (Utica OD)-newspaper

6. Ithaca Journal

7. Personal Referral

8. Utica University Website

9. Albany Times Union

10. Binghamton Press & Sun

11. careerbuilders.com

12. centralnewyorkhelpwanted.com

13. Chronicle.com (Chronicle of Higher Ed website)

14. Elmira Star Gazette

15. Utica University Online Employment Website

16. DiverseEducation.com (Diverse Issues in Higher Education

17. Historically Black Colleges and Universities

18. Indeed.com

19. Current Utica University Employee

20. Referred by a Utica University Employee

21. Referred by a non Utica University Employee

22. Twitter

23. LinkedIn-Job Posting

24. LinkedIn-Recruited by Utica University HR

25. Centralnewyorkhelpwanted.com

26. Syracuse Post Standard-newspaper

27. Albany Times Union-newspaper

28. Facebook

29. Job Fair

30. Search Firm

31. NCAA

32. PRISM Network

33. HBCU Connect

34. DiverseJobs

35. Other

36. *Please provide more details regarding the source of your referral?(Open Ended Question)

Applicant Documents

Required Documents

1. Resume / Curriculum Vitae

2. Cover Letter

Optional Documents

1. Letter of Reference #1