• Director of Restaurants and Clubs

    Compass Group, North America (Chicago, IL)


    Levy Sector

     

    Salary: $100,000 - $120,000 / Year

     

    Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

    About Levy

    The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

    Job Summary

    Position Overview:

    Levy is seeking a Director of Clubs and Restaurants to lead premium dining operations at the United Center, home of the Chicago Bulls and Blackhawks. This role oversees a team of managers responsible for high-end restaurants & clubs.

     

    + Queenie’s Supper Club Restaurant

    + The Ketel One Club

    + Rocky’s Bar

    + BMO/MIU Clubs

    + The Stadium Club

    + FanDuel Sportsbook

    + Calamos and Glass Club VIP Clubs

     

    You’ll drive excellence in service, team leadership, and operational performance across all premium spaces.

    Key Responsibilities:

    + Lead, mentor, and manage a team of front-of-house managers across premium venues

    + Ensure high standards in guest experience, service delivery, and cleanliness

    + Collaborate with culinary and event teams on menu planning and execution

    + Manage labor, inventory, and financial performance across outlets

    + Build relationships with our partners, sponsors, and VIP guests

    + Oversee training, scheduling, and team development for restaurant and club staff

    + Handle escalated guest concerns and support service recovery efforts

    + Work on improving the guest experience year over year

    + Keep the manager(s) in compliance with Levy and UC standards of operations

    + Control COGS and Labor spend

    + Develop a unified program that spans over all outlets

    + Keep bar offerings up to date with current trends

    + Elevate the program through thoughtful and controlled systems and objectives

    + Work with UC on activations for clubs

    + Maintain the presentation of all Restaurant & Club outlets in menu formats, website information, and other items pertaining to Restaurants & Clubs

    + Run the program and be able to discuss the financials from the department

    Qualifications:

    + 5+ years in hospitality leadership, ideally in restaurant or premium venues

    + Experience managing other managers in a multi-unit or large-scale setting

    + Strong financial, operational, and people management skills

    + Passion for hospitality, food, and delivering memorable experiences

     

    We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

     

    Applications are accepted on an ongoing basis.

     

    At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

     

    + Medical

    + Dental

    + Vision

    + Life Insurance/ AD

    + Disability Insurance

    + Retirement Plan

    + Flexible Time Off Plan

    + Paid Parental Leave

    + Holiday Time Off (varies by site/state)

    + Personal Leave

    + Associate Shopping Program

    + Health and Wellness Programs

    + Discount Marketplace

    + Identity Theft Protection

    + Pet Insurance

    + Commuter Benefits

    + Employee Assistance Program

    + Flexible Spending Accounts (FSAs)

     

    Levy maintains a drug-free workplace.

     

    Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Levy.pdf) for paid time off benefits information.