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Req #: 247883

Department: COLLEGE OF ARTS AND SCIENCES

Appointing Department Web Address: https://admin.artsci.washington.edu/computing

Job Location Detail: Eligible for a hybrid telework schedule (a combination of remote and in-office work), subject to organizational needs and supervisor approval. Please note that eligibility for hybrid work is not guaranteed and may change based on business requirements.

Posting Date: 07/16/2025

Closing Info:

Closes On 07/23/2025

Salary: $8,491 - $10,416 per month

Limited Recruitment: **Open to UW Employees only**

Shift: First Shift

Notes:

As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-contract-covered-exempt-20250130-a11y.pdf)

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.

The role will provide technical leadership for the CAS (College of Arts and Sciences) IT Tier 1 Service Desk Team. This is a hands-on leadership position; technical acumen is essential. The Manager of Computing Services will be responsible for a large team who perform highly visible day-to-day operations and support functions for the college, including service desk, desktop management and support, and computing lifecycle management. In summary a team of IT professionals that support tier 1 IT computing needs for the College. The position will be responsible for developing policies and procedures that will impact how end users engage with technology.

The manager is a member of the CAS IT Leadership Team and will have budgetary approval authority, lead/manage projects, perform system analysis, service and process changes, implement Service Management practices, and continual service improvements; they are also responsible for establishing tactical plans and working collaboratively across diverse groups to ensure projects and services are aligned with University and College goals and requirements.

This role will support operational and technical consultations for the development, deployment, information security and disposition of computer hardware and software for the College of Arts and Sciences Dean’s office and over 40 academic units and centers across the College.

Reporting to the College’s Director of Information Technology, the incumbent will be responsible for implementing innovative, effective, and sustainable computing services and exploring and promoting ways that technology can improve staff and faculty user experience. Working independently and by guiding the work of a team of Tier 1 IT Support staff, this position is responsible for office computer support, equipment requisition, and inventory management of systems in the College of Arts and Sciences.

This position provides technical expertise and support for the Desktop Support team as well the stakeholders and customers. You will work with your team to recommend appropriate computing solutions to meet the needs of the ever-changing security and computing requirements of faculty and administration alike. You will make plans for new technology adoption for faculty and staff in the College of Arts and Sciences Dean’s Office and Academic units the Dean’s office IT group support.

This position requires someone with strong technical acumen and ability to lead a diverse team of technical individuals with varying degrees of technical skills.

About us: CAS IT’s core mission is to provide critical IT support to the faculty and staff in the college. We are an agile and collaborative team working to continually make technology less cumbersome for our customers while ensuring our solutions are secure, scalable, and in service of the College and UW’s mission of teaching and research.

**DUTIES AND RESPONSIBILITIES** Management, Procurement, and Inventory

+ Hire, train, direct, manage, and mentor student staff and IT staff who provide support to the College and departments

+ Support procurement of goods and services for the Dean’s office and departments, using both Workday and ProCard.

+ Manage licensing for specialty software.

+ Label and track internal and capital assets, using SharePoint, Workday, and the Equipment Inventory Office to maintain inventory of all CAS equipment

+ Process surplus for CAS computing equipment.

+ Support operational and technical consultations for the development, deployment, and disposition of computer hardware and software for the College of Arts and Sciences Dean’s office and over 40 academic units and centers across the College.

+ Perform on a need basis, systems analysis, information security management, and network infrastructure changes in partnership with the senior infrastructure team.Consulting and Support of Administration, Faculty and Staff

+ Troubleshoot, consult, and advise faculty and staff in the Dean’s Office and Academic CAS Departments, providing support as needed.

+ Along with the Director of Information Technology, act as the escalation point for the needs of high-touch administrators, faculty and staff on issues related to desktop support.

+ Manage and support hardware from deployment to disposition for all administrators and staff within CAS Dean’s office and pertinent academic units.

+ Provide suggestions and recommendations for technology adoption/purchasing.

+ Communicate complex technical concepts in a clear manner to non-technical users.

+ Manage reporting and metrics via the ServiceNow ticketing system.

+ Ensure that computer hardware and software is appropriate and reliable for the staff, fulfilling the teaching, research, and operations needs of CAS.

+ Work with the Director of Information Technology to develop and administer a strategic plan for Desktop Support.

+ Following documentation, be able to deploy images to faculty and staff machines using deployment services; Restore end-user backups to their machines; Configure, test, and install software.Compliance/Security Management

+ Work with administration and staff to ensure the use of technology is compliant with UW Data Protection and Security policies

+ Follow the Equipment Inventory Office and Surplus Office protocols to ensure UW compliance with state-owned equipment.

+ Communicate regularly with Director of Information Technology to ensure compliance with CAS computing policies.Administrative

+ Provide professional customer service to develop and administer the client support mission for the Desktop Support team.

+ Create training materials and knowledge-based articles to provide a consistent level of service.

+ Participate in general office administration, such as accepting deliveries, processing ordered equipment, keeping office organized, etc. **MINIMUM REQUIREMENTS:**

+ Bachelor's Degree in Information Science/Systems, Computer Science, or a related field, or equivalent experience; plus

+ 4-5 years relevant work experience in a leadership or equivalent role. **Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.** **ADDITIONAL REQUIREMENTS:**

+ Experience with a wide variety of hardware, including, but not limited to desktop/laptop Macs and PCs, phones/tablets, printers, and peripheral devices.

+ Experience using and managing Microsoft Windows Server, Windows 10/11, Microsoft Office 365; demonstrated understanding of Microsoft Active Directory and Windows domains.

+ Experience using and managing MacOS/iOS.

+ Desire and willingness to learn modern technologies and keep up with trends in IT.

+ Able to lift or move up to 40 pounds of materials.

+ Budget Planning: Experience with budgetary oversight, planning, and vendor negotiations. **DESIRED QUALIFICATIONS**

+ ITIL Certification

+ Experience working in Higher Education

+ Experience with procurement systems, particularly Workday and GHX.

+ Experience with ticketing systems, particularly ServiceNow.

+ Experience with SharePoint and GSuite

+ Experience with Microsoft MDT, DISM, JAMF or equivalent software imaging tool.

+ Experience with remote assistance software (e.g. Zoom, Windows Remote Assistance) **Application Process:** The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.