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ADMINISTRATIVE SPECIALIST

Date: Jul 16, 2025

Req ID: 51244

Location:

LITTLE ROCK, AR, US, 72202

Category: DEPT OF WORKFORCE SERVICES

Anticipated Starting Salary: $36,610.02

Position Number: 22093297

County: Pulaski

Anticipated Starting Salary: $35,610.02

Position Summary

The Administrative Specialist will be primarily responsible for processing payments and processing quarterly tax. reports in Tax 21. This position is also responsible for assisting ernployers/claimants in the Webex phone system and Tax 21 inquiries or email. This position is also responsible for all mail processes with Contributions mail daily and processing tax payments. This position will require teamwork. meeting assigned deadlines and professionalism when assisting Arkansan employers and/or internal customers. This position is governed by state and federal laws and agency policy.

This position requires on-site employment with no remote or hybrid options available.

Education and Professional Work Experience

Minimum Qualifications

A high school diploma or equivalent is required.

Preferred Qualifications

Proficiency in all Microsoft products is preferred, especially Microsoft Excel and Word. Proficiency in basic accounting and adding and subtraction. The candidate must effectively communicate orally and in writing.

Knowledge, Skills, and Abilities

+ Knowledge of the principles of and the practices of accounting.

+ Knowledge of manual and automated accounting systems and procedures.

+ Knowledge of state and federal laws, rules, and regulations governing the reporting and payment of unemployment insurance tax on employers

+ Knowledge of audit standards and procedures.

+ Ability to interpret and apply state laws and regulations.

+ Ability to analyze financial records and identify and resolve discrepancies.

+ Ability to document examination findings and prepare reports.

+ Ability to convey and exchange oral and written information of a specialized nature.

Job Responsibilities and Expected Results

+ Key assigned weekly quotas of 209B's into the Tax 21 System by weekly deadline.

+ Assist with all Tax & BPC mail opening procedures

+ Assist employers and/or claimants in the Webex phone system for Tax/BPC on scheduled days or as needed provided by management/ supervisory staff.

+ Assist with employer issues in Tax 21 Inquiry system daily.

+ Assist with processing payments :in Tax 21 and Regions check scannirig process.

+ Assist with misdirected mail.

+ Attendance is mandatory in \the Contributions Unit during all tour designated rush periods with any duties needed to meet guidelines set by DOL.

+ Adhere to all regulatory requirements related to payment processing and data entry.

+ Work collaboratively to achieve common goals.

+ Perform additional duties as assigned by supervisory/ managerial staff to support the team and organization.

Position Information

Job Series:Administrative Support

Classification:Administrative Specialist – Career Path

Class Code:PAS03P

Pay Grade:SGS02

Salary Range:$35,610 - $52,703

Job Summary

The Administrative Specialist is a key administrative support role within a department, responsible for performing a variety of office duties to ensure efficient office operations and support for agency staff and programs. This position involves handling administrative tasks, coordinating schedules, managing documentation, and assisting with customer service. The Administrative Specialist will work closely with team members, supervisors, and the public to maintain smooth and effective office workflows.

Primary Responsibilities

Perform a variety of administrative functions, including answering phones, responding to emails, managing office supplies, and maintaining office equipment. Maintain and update office filing systems, both physical and electronic, ensuring that documents are properly organized and easily accessible. Draft and proofread internal and external communications, including memos, reports, and correspondence. Coordinate meetings, appointments, and conferences for agency staff and leadership. Manage calendars, ensuring that appointments, deadlines, and meetings are scheduled efficiently and with attention to priority. Prepare and distribute meeting agendas, take minutes, and track follow-up actions for meetings. Create, maintain, and update records, files, and databases, ensuring accuracy and compliance with agency and state policies. Provide helpful, professional, and timely responses to inquiries, referring questions to appropriate staff when necessary. Accurately input and maintain data in electronic systems, databases, and spreadsheets. Monitor and update records or databases to ensure that information is current and accurate. Ensure that supplies and materials are ordered and available to meet operational needs.

Knowledge and Skills

Ability to draft clear, concise, and professional correspondence. Ability to interact with the public, staff, and leadership in a professional and approachable manner. Ability to maintain organized records and files. Ability to assess situations, troubleshoot problems, and implement effective solutions in a timely manner. Ability to handle sensitive and confidential information with discretion and in compliance with state and federal privacy laws. Knowledgeable of office software applications (e.g., Microsoft Word, Excel, PowerPoint), and familiarity with office equipment (e.g., copiers, fax machines, phone systems). Proactive in identifying opportunities for process improvement and streamlining office operations.

Minimum Qualifications

A high school diploma or equivalent is required.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Nearest Major Market:Little Rock