• IT Customer Service Support Specialist

    Chenega Corporation (Norfolk, VA)


    Summary

    Come join a company that strives for _Extraordinary People and Exceptional Performance_ ! **Chenega Services & Federal Solutions, LLC,** a **Chenega Professional Services** ’ company, is looking for an **IT Customer Service Support Specialist** to provide installation, configuration, testing, and technical support services to the Department of Navy’s Commander, Operational Test and Evaluation Force (COMOPTEVFOR).

     

    Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, innovative solutions for our clients.

    Responsibilities

    + Provides technical support to end users for computer, application, system, device, printer, access, and hardware issues.

    + Identifies, researches, and resolves technical problems of moderate complexity.

    + Responds to telephone, email, and online ticket requests for technical support.

    + Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems.

    + Perform hardware and software installations, configurations and updates as needed.

    + Conducts Windows imaging and cloning of laptops and computers.

    + Applies Microsoft and other third-party security patches and updates to Windows 10 client workstations.

    + Provides Video Teleconference (VTC) technical support and assists end users with making VTC calls.

    + Conducts new user check-ins and check-outs.

    + Creates and modifies Microsoft Active Directory user accounts.

    + Issue Gov reviewed IT Assets to OPTEVFOR personnel and receive back IT assets for receipt by a Gov/Mil OPTEVFOR member.

    + Assists new users with completing check-in forms and accessing online training.

    + Provides a monthly status report which contains the progress of work on assigned tasks and future work plans for the upcoming month.

    + Other duties as assigned.

    Qualifications

    + Active Secret security clearance.

    + Minimum of 3 years' Customer Service Support experience.

    + Must meet at least one of the following requirements:

    + Education: Associate degree or higher from an accredited college or university conferred within the past 5 years.

    + Certification: EC-Council Certified Network Defender (CND) or GIAC Global Industrial Cyber Security Professional (GICSP), CompTIA Advanced Security Practitioner (CASP+), Chief Information Security Officer (CCISO), Certified Cloud Security Professional (CCSP), Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP), CompTIA Cloud+, or Systems Security Certified Practitioner (SSCP).

    + Experience with configuring and maintaining Windows 10/11 workstations.

    + Experience with installing and supporting Microsoft Office 2019 or higher.

     

    Estimated Salary/Wage

     

    Up to USD $19.13/Hr.

     

    Chenega Corporation and family of companies is an EOE.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    Native preference under PL 93-638.

     

    We participate in the E-Verify Employment Verification Program