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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Penn Presbyterian Medical Center (PPMC) has an outstanding opportunity for a Senior Improvement Advisor to join the CEQI team and work alongside some of the best medical providers in Philadelphia.

PPMC, the Philadelphia region’s top Level 1 Trauma Center, has an outstanding record of medical accomplishments, placing our patients at the core of everything we do. The “how” is important to us – how we treat our patients and each other, how we raise the bar every day to achieve excellence and how we contribute to the health of the community around us. PPMC has a community feel but is also part of the larger academic and research-based institution that is Penn Medicine. By joining PPMC, you get the best of both worlds and a genuine commitment to your professional growth and development.

Summary:

The Senior Improvement Advisor is responsible for planning, implementing, and evaluating the quality, patient safety, and operational performance program of service lines and departments. The Senior Improvement Advisor serves as a change-agent for entity-wide service lines and departments, and supports teams connected to those areas. The Senior Improvement Advisor provides partners with the most current PI methods and tools, including project management support. The Senior Improvement Advisor mentors and coaches local team Improvement Advisors, providing support and experience for local process improvement when needed. This work includes, but is not limited to, facilitation of PI projects and kaizen events; management and surveillance of data for PI opportunities; messaging trends in the data to leadership, departments, and staff; training and mentorship to entry-level Improvement Advisors; education of front-line staff in the latest PI methods; and responding to serious safety events. This position is accountable for facilitating improvement in the areas of patient satisfaction, clinical quality, and patient safety, operations, and continuous survey readiness.

Position is a hybrid of working at Penn Presbyterian Medical Center and working off site.

Position Description:

Responsibilities for this position include but are not limited to the following:

1. Key Areas:

• Mentoring, teaching, and coaching teams, providing feedback, support, and direction as needed.

• Provide departments, service lines, and partners with the most current PI methods, assisting in seeking areas for improvement and the

facilitation of projects.

• Able to competently evaluate the quality, patient safety, and overall performance of selected departments and service lines.

• Facilitates improvement activities to insure safe, effective, and compliant patient services.

• Maintains and models organization’s Core Values.

2. Planning & Facilitation:

• Helps teams plan and stay organized

• Sets pace for team projects

• Keeps teams on track in PI cycle and project timelines

• Actively assists with planning and implementing PI strategies for the entity

• Collaborates with leadership & frontlines to effectively prioritize problem solving

3. Problem Solving:

• Keeps focus on processes, not people

• Promptly investigates serious safety events and quality concerns

• Provides PI support for process redesign after a serious event

• Applies PI methods and tools appropriately

• Provides PI support for continuous survey readiness as needed

4. Coaching, Mentoring & Teaching:

• Is a PI teacher for multiple levels of the entity

• Asks insightful questions

• Challenges teams and leaders to improve their PI work

• Is clear & concise, makes learning points understood

• Gives useful feedback

Minimum Requirements:

Bachelor's Degree required

Clinical experience strongly preferred

3+ years’ Experience in planning, implementation, and evaluation of a performance improvement plan, (preferably in a health care field) required

If applicant holds a medical license, (e.g. RN) proof of active and in good standing licensure is required

Master’s degree in medicine, nursing, patient safety and quality, other healthcare related field, business or health policy preferred

Process Improvement Experience: Six Sigma Black Belt/Lean Certification/IHI Improvement Advisor training [e.g. Six Sigma PDSA (Plan Do Study Act) or PDCA (Plan Do Check Act)] or equivalent experience (e.g. leading or facilitating large scale projects across multiple areas and familiarity in process improvement methodology).

Clinical Experience: Candidates will be considered if there is commensurate work experience in healthcare performance improvement (e.g. healthcare quality, patient safety, or consulting within organizations that provide clinical treatment or preventative care services).

Quality & Safety Standards in Healthcare: Knowledge of national standards and outcomes for quality, safety and healthcare such as CMS Core

Measures & Value Based Purchasing, AHRQ PSI’s, Leapfrog is preferred; experience preferred, but classroom learning or Certified Professional in

Healthcare Quality (CPHQ), Certified Professional in Patient Safety (CPPS), etc. accepted. Root cause analysis experience is desired

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 275771