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Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

Role Summary

We are seeking an experienced and passionate RCM Trainer to design, deliver, and manage learning interventions for front-line associates and team leads across the Revenue Cycle Management (RCM) continuum. The trainer will be responsible for new hire training, cross-training, process upskilling, and ongoing refresher programs aligned with client expectations and performance metrics.

Key Responsibilities

Training Design & Delivery

• Deliver end-to-end RCM process training (front-end, mid-cycle, and back-end) covering all RCM verticals:

o Patient Access (Eligibility, Authorization, Registration)

o Medical Billing & Coding (ICD-10, CPT, HCPCS, Modifiers)

o Charge Entry & Capture

o Claims Processing & Submission

o Accounts Receivable (Follow-up, Denials, Appeals)

o Payment Posting, Refunds & Credit Balances

• Facilitate induction training for new & lateral hires and refresher training for existing staff.

• Customize modules based on client SLAs, payer guidelines (Medicare, Medicaid, Commercial), and platform (e.g., Epic, Cerner, eClinicalWorks).

• Conduct assessments, quizzes, and feedback sessions to evaluate learning effectiveness.

• Update training materials and SOPs based on process changes or client requirements.

• Collaborate with SMEs and Ops to identify training needs and skill gaps.

• Ensure training delivery meets compliance, accuracy, and quality benchmarks.

• Support cross-functional training requests (Voice, Non-Voice, Coding, etc.).

Training Administration & Documentation

• Prepare training agendas, handouts, assessments, and certification scorecards.

• Maintain training MIS – track batch-wise performance, attendance, feedback, and certification.

• Maintain documentation of all training sessions for audit and reference.

• Own the SOP alignment and version control of process documents and job aids.

Performance & Evaluation

• Conduct pre-assessments, mid-evaluations, and final certification with a minimum of 85% threshold.

• Calibrate with QA teams to ensure alignment with production expectations.

• Analyze trainee errors, retrain as needed, and recommend coaching support.

• Track speed-to-proficiency metrics (days to reach 90% accuracy) and post-training productivity uplift.

Collaboration & Stakeholder Management

• Partner with Operations, Quality, and HR to streamline onboarding and on-the-job learning (OJL).

• Participate in client calibration calls to align training KPIs with operational metrics.

• Support client visits, internal audits, and process reviews by presenting training dashboards and achievements.

Required Skills & Qualifications

• Bachelor’s degree in Life Sciences, Healthcare, Commerce, or a related field.

• Minimum 3–4 years of experience in US Healthcare RCM domain.

• Minimum 2 years of classroom/virtual training experience in BPO or healthcare setting.

• Working knowledge of RCM tools and software (Epic, Kareo, Medisoft, Availity).

• Exposure to HIPAA, AAPC (if certified), and CMS compliance guidelines.

• Excellent command of spoken and written English.

• Strong facilitation, coaching, and documentation skills.

• Proficient in MS Office Suite, especially Excel, PowerPoint, and MS Teams/Zoom.

Role Summary

We are seeking an experienced and passionate RCM Trainer to design, deliver, and manage learning interventions for front-line associates and team leads across the Revenue Cycle Management (RCM) continuum. The trainer will be responsible for new hire training, cross-training, process upskilling, and ongoing refresher programs aligned with client expectations and performance metrics.

Key Responsibilities

Training Design & Delivery

• Deliver end-to-end RCM process training (front-end, mid-cycle, and back-end) covering all RCM verticals:

o Patient Access (Eligibility, Authorization, Registration)

o Medical Billing & Coding (ICD-10, CPT, HCPCS, Modifiers)

o Charge Entry & Capture

o Claims Processing & Submission

o Accounts Receivable (Follow-up, Denials, Appeals)

o Payment Posting, Refunds & Credit Balances

• Facilitate induction training for new & lateral hires and refresher training for existing staff.

• Customize modules based on client SLAs, payer guidelines (Medicare, Medicaid, Commercial), and platform (e.g., Epic, Cerner, eClinicalWorks).

• Conduct assessments, quizzes, and feedback sessions to evaluate learning effectiveness.

• Update training materials and SOPs based on process changes or client requirements.

• Collaborate with SMEs and Ops to identify training needs and skill gaps.

• Ensure training delivery meets compliance, accuracy, and quality benchmarks.

• Support cross-functional training requests (Voice, Non-Voice, Coding, etc.).

Training Administration & Documentation

• Prepare training agendas, handouts, assessments, and certification scorecards.

• Maintain training MIS – track batch-wise performance, attendance, feedback, and certification.

• Maintain documentation of all training sessions for audit and reference.

• Own the SOP alignment and version control of process documents and job aids.

Performance & Evaluation

• Conduct pre-assessments, mid-evaluations, and final certification with a minimum of 85% threshold.

• Calibrate with QA teams to ensure alignment with production expectations.

• Analyze trainee errors, retrain as needed, and recommend coaching support.

• Track speed-to-proficiency metrics (days to reach 90% accuracy) and post-training productivity uplift.

Collaboration & Stakeholder Management

• Partner with Operations, Quality, and HR to streamline onboarding and on-the-job learning (OJL).

• Participate in client calibration calls to align training KPIs with operational metrics.

• Support client visits, internal audits, and process reviews by presenting training dashboards and achievements.

Required Skills & Qualifications

• Bachelor’s degree in Life Sciences, Healthcare, Commerce, or a related field.

• Minimum 3–4 years of experience in US Healthcare RCM domain.

• Minimum 2 years of classroom/virtual training experience in BPO or healthcare setting.

• Working knowledge of RCM tools and software (Epic, Kareo, Medisoft, Availity).

• Exposure to HIPAA, AAPC (if certified), and CMS compliance guidelines.

• Excellent command of spoken and written English.

• Strong facilitation, coaching, and documentation skills.

• Proficient in MS Office Suite, especially Excel, PowerPoint, and MS Teams/Zoom.

Position Level

Senior Analyst

Country

India

At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.

Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.

Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.

Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.

Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.