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Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.

Join our team as the expert you are now and create your future.

Huron is seeking a dedicated and experienced Senior Associate to join our Digital Managed Services (DMS) support team, with a specialization in CCH Tagetik and experience across leading Enterprise Performance Management (EPM) solutions. This role focuses on hypercare support, ticket resolution, and long-term client success. The ideal candidate will have a strong background in end-to-end EPM implementations, solution architecture, and collaboration across global teams.

As a Senior Associate, you will provide technical and functional support for post-implementation Tagetik projects. You will manage and triage tickets, lead hypercare and client-facing support sessions, and work alongside a global team to ensure smooth operations. Your experience implementing cloud and on-premises EPM solutions and your ability to resolve complex client issues will be critical to success

Responsibilities:

+ **7+ years of experience** in finance technology or consulting, with at least **5–8 end-to-end EPM implementations** as a **solution architect** or lead.

+ Hands-on experience with **CCH Tagetik** or other leading EPM tools such as **Oracle EPM, OneStream, or Anaplan** .

+ Deep functional expertise in **financial close, consolidation, planning, budgeting, forecasting** , and **financial reporting** .

+ Deliver post-implementation support for **CCH Tagetik** , including incident resolution, and change requests.

+ Manage the **ticket lifecycle** : assign, monitor, resolve, and escalate support issues while maintaining SLAs.

+ Serve as a **client point of contact** , proactively identifying issues, delivering resolutions, and managing expectations.

+ Lead and collaborate with **global delivery teams** across North America, Europe, India, and Singapore.

+ Train and mentor junior team members; contribute to knowledge management and process improvement.

+ Participate in release management, patch deployment, configuration changes, and user training.

+ Translate business and technical requirements into scalable support models and system fixes.

+ Document and track issues and solutions to improve future response times and reduce repeat incidents.

+ Conduct root cause analysis and drive system stability through proactive monitoring and adjustments.

+ Participate in ongoing enhancement projects and drive continuous improvement for supported solutions.

Preferences:

+ Proven experience working within a **global delivery model** , coordinating with remote teams across time zones.

+ Excellent client-facing and **problem-solving abilities** , with strong communication and stakeholder management skills.

+ Strong ability to document solutions, lead meetings, and translate technical details into business-friendly language.

+ Adaptable and eager to learn new technologies, tools, and delivery methodologies.

+ Bachelor’s degree in a relevant field or equivalent practical experience.

+ Willingness to **travel up to 80%** as needed.

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Position Level

Senior Associate

Country

India

At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.

Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.

Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.

Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.

Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.