• Live Chat Agent

    OMNICOMMANDER (Brentwood, TN)


    Live Chat Support Agent

     

    Brentwood, TN (In-Office position, NOT Remote)

     

    OMNICOMMANDER, Inc. is one of the fastest-growing startups in the financial technology space. We have been named an Inc. 5000 company for the third consecutive year. We pride ourselves on our upbeat, high-tech, and supportive culture. We are a global company with offices in the United States and Latin America.

     

    OMNICOMMANDER is the industry leader for digital branches, marketing, and cybersecurity along with providing a comprehensive suite of digital solutions for financial institutions (FIs). For the first time in history, financial institutions can partner with a single company to create, host, and manage their Digital Branch within one complete ecosystem. This is an on-site, in-office, be-around-other-humans position in our Brentwood, TN office.

    Keep reading if you

    + Have a sense of humor - we do a lot of laughing here

    + Want to be a part of a constantly growing company with a bright future

    + Want to learn how to use AI (Artificial Intelligence) chatbots

    The successful candidate will

    + Offer quick and accurate assistance to customers

    + Have strong attention to detail and strong reconciliation skills

    + Have a process improvement mindset with a humble and a "get it done" attitude

    + Have strong written and verbal communications skills in the English language

    + Be a self-starter and able to work independently in a fast-paced environment

    Responsibilities

    + Answer incoming customer live chats regarding website navigation issues, service questions,and general client concerns

    + Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate

    + Create relationships with new customers to better understand and achieve their needs

    + Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately

    + Promote interest in client products and services

    + Consistently achieve established standards of the position

    + May assist with overflow work and other duties as needed

    What you need for this role

    + At least 2 years in either a call center or customer service environment

    + Maintain regular and predictable attendance

    + Work cooperatively with others

    + Strong work ethic with ability to work independently as well as collaboratively within a team

    + Positive attitude and professional demeanor

    + Articulate and well accustomed to a client-facing role

    + Ability to compose professional emails

    Benefits: (Waiting period may apply)

    + 12 Company Paid Holidays

    + 10 PTO Days (Paid Time Off)

    + 1 PTO Day for your birthday

    + Medical Insurance

    + Dental & Vision Insurance

    Job Type: Full-time

    + Criminal background check is required

    + Must be authorized to work in the United States

     

    Equal Opportunity Employer

     

    #ControlEverything #SURFA