• Call Center Manager

    Bath Planet (Baton Rouge, LA)


    Call Center Manager Wanted!  Salary + Commission and Overrides $60,000-$90,000

     

    EZ Baths of Louisiana is a 10+ year old multi million dollar Home Improvement company that is seeking a Call Center Manager. We are one of the largest Home Improvement companies in the area with one of the most recognized names in our field.  Your team will have a warm list to call from. We are looking for someone to manage 5-12 callers that are able to set leads for our sales staff. We have over 5,000 warm leads to be called on ! This candidate would also be responsible for overseeing our Internet marketing department as it relates to lead generation with cost and expectations.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    + Develops and manages marketing operating budgets for Telemarketing Dept.

    + Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets.

    + Oversees and evaluates market research and adjusts marketing strategy to meet changing market and competitive conditions. . .

    + Guides preparation of marketing activity reports and presents to executive management.

    + Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events.

    + Directs Promotion forecasting activities and sets performance goals accordingly.

    + Directs staffing, training, and performance evaluations to develop and control call center and marketing programs.

    + Directs market channel development activity and coordinates lead distribution for sales territories with various goals and quotas.

    + Coordinates liaison between sales department, marketing and the call center.

    + Analyzes and controls expenditures of division to conform to budgetary requirements. .

    + Prepares periodic report showing sales volume, potential sales, and areas of proposed client base expansion.

    + Reviews and analyzes sales performances against programs, quotas and plans to determine effectiveness.

    + Directs product research and development.

    + Other duties may be assigned.

    Skills/Qualifications:

    Financial Planning and Strategy, Marketing Concepts, Positioning, People Management, Territory Management, Sales Planning, Competitive Analysis, Understanding the Customer, Product Development, Client Relationships, Creative Services

    You will receive:

    + Base salary + Bonuses and Overrides

    + Room for growth

    + Great work environment

    + Warm calling material

    + Inbound and outbound

     

    Please send a resume or call Andy to set up a personal interview (703)980-4118.

     

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