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We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Product Development uses design thinking & user experience methods to deliver breakthrough products and services that delight our customers. We bring innovative, exciting, and sustainable ideas to life. We have opportunities around the world for you to contribute to advancements in autonomy, electrification, smart mobility technologies, and more!

In this position...

This position is responsible for identifying, evaluating and resolving cross functional customer and product issues through early indicators like social media and connected data. This role will lead the triage and resolution based upon risk and impact to the customers and the Ford Motor Company brand. Responsibilities span all retail EV models and production years with the potential to expand into our ICE vehicle lines. It requires developing a compelling reason to correct or implement features and to work cross-functionally deliver value for both the customer and the company.

What you'll do..

+ Gather Customer Inputs (Social Media, Customer Relations Call Center, Technician Hotline, In Vehicle Voice Feedback, etc...)

+ Triage / Root Cause Customer Issues using connected data, vehicle data, etc…

+ Own Issue Tracking, Progress, Reporting, Prioritization, Escalating, Metrics and Issue Resolution

+ Assign Directly Responsible Individuals and Facilitate Meetings

+ Linkage with Customer Relations Call Center

+ Indirect / direct communication with customers

+ On Going Product Development (e.g. Feature Improvements, workshop manuals, etc…)

You'll have...

+ Bachelor of Engineering Degree in Electrical, Computer Science or Mechanical Engineering or in similar field.

+ Min of 1+ years in triage and root cause analysis of electrical systems

+ Passion for understanding and solving real customer issues

+ Ability to lead cross-functional teams, escalating where necessary for support and reporting to management on the progress of each initiative

+ Cross functional knowledge of the entire vehicle, especially automotive electrical vehicle architectures, electronical systems and features

+ Self-starter; ability to work independently with minimal supervision in a fast-paced environment

+ Strong interpersonal skills and both clear and concise oral and written communications

Even better, you may have...

+ Masters of Science Engineering Degree in Electrical, Computer Science or Mechanical Engineering desired

+ 6 Sigma Black Belt desired

+ Strong knowledge of connected data systems and social media forums

+ CAN network communication tools, FDRS and other automotive diagnostic tools

+ Strong systems analysis support and cross functional collaboration

+ Working knowledge of OTA methods and processes

+ Strong Mental Agility with a commitment to listen others while maintaining the course of investigation and resolution

+ Organizational acumen; understanding what, when and how to escalate issues inclusive of potential media/external communications

+ Proven leadership of teams and projects

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here: https://fordcareers.co/GSRSP1

This position is a range of salary grades 6-8 .

Visa sponsorship is available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

Onsite work of up to four days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid LI-PS2

**Requisition ID** : 48210