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(USA) Staff, Technology Operations
- Walmart (Bentonville, AR)
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Position Summary...
The position involves developing strategies for technology cost optimization, managing third-party software deals, and leveraging vendor capabilities to implement efficient solutions. The role requires effective day-to-day data management, promoting collaboration across functions, and driving operational excellence through smart work strategies. Additionally, the candidate will be responsible for maintaining playbooks, establishing standard operating procedures for reporting, managing core data management tasks, and developing team dashboards and communications.
What you'll do...
We are seeking a candidate with a strong background in both cost optimization and technology provision. The ideal candidate should excel in developing strategies for technology cost optimization, with expertise in tech strategy, third-party software, legal contract management, and vendor relationship management.
This role requires effective day-to-day data management and the ability to promote collaboration across functions. The candidate should possess strong influencing skills and a strategic mindset to drive cost optimization as a subject matter expert, rather than just performing tasks.
Driving Operational Excellence through Smart Work Strategies** **: Effectively coordinate tech operational activities and ensure the timely delivery of team deliverables. The ideal candidate should possess strong problem-solving skills and be able to identify and implement process improvements to optimize efficiency. They should also have experience in playbook maintenance, regularly inspecting and enhancing the team playbook to ensure it remains up to date. Additionally, the candidate should be well-versed in establishing standard operating procedures for reporting and have a strong understanding of core file management, including managing versioning and archiving. Lastly, the candidate should have the ability to develop, improve, and maintain team dashboards and communications to foster effective collaboration and communication within the team.
Enhanced vendor management, and cost optimization (optimizing 3rd party software deals):
This involves evaluating and leveraging vendor capabilities, assessing contracts, and implementing efficient solutions. An individual with exceptional analytical and strategic thinking skills that can identify and capitalize on cost optimization opportunities through data-driven decision-making. They should be able to identify areas of potential cost savings and develop strategies for Intl Technology Cost Optimization.
Cross-collaboration and cross-functional skills:** **They should have good cross-functional and cross-team engagement, effectively collaborating with individuals from different markets and business functions to build strong professional relationships and networks. They should be able to approach problems from various angles, bring together diverse teams to achieve common goals, and find innovative solutions for better outcomes.
Strong analytical, storytelling, and reporting skills:** **They should showcase the value delivered by the team in a way that resonates with the strategic objectives of the organization. They should excel in executive-level reporting for highlights and team wins. They should be able to effectively convey the success stories of the team in a compelling and engaging manner. This includes the ability to identify key achievements, frame them in a narrative structure, and present them with clarity, impact, and relevance to diverse audiences and teams. They should be able to analyze and interpret large amounts of data, including the ability to identify patterns, trends, and insights from complex data sets. Technical skills such as PowerBI are also important to support our data cultivation efforts.
Advantageous skill to have:** **An advantage would be if they excel in the Scrum framework. Ideally, we are seeking an individual who possesses a deep understanding of Agile Methodology and Program Management, encompassing end-to-end responsibilities such as planning, strategizing, and managing work
Other Role-Related Skills and Experiences Desired
Financial Management
Knowledge of financial management tools and processes
Experience with budgeting, internal/external program communication tools
Ability to create, manage, and monitor program budgets
Provide estimation and budgeting inputs to business cases, Annual Operating Plans (AOPs), and Long Range Plans (LRPs)
Monitor delivery schedules and cost expenditures for programs
Project ROI of future programs
Program Estimation
Familiarity with program estimation tools and techniques
Use risk assessment and mitigation tools to identify resources and potential risks for small to medium complexity projects
Program Monitoring and Control
Knowledge of program monitoring and control tools and processes
Experience with internal and external reporting and logging tools
Monitor and evaluate project progress against milestones and timelines
Lead cross-functional or pillar coordination meetings to review schedules, health, issues/risks, and key dependencies
Take corrective actions to maintain program health
Business Operations
Understanding of organization KPIs and assessment techniques
Ability to address key stakeholder priorities and participate in business tasks
Communicate key considerations for business decision-making
Comment on business models and financial goals
Identify information needed for sound business decisions
Program Definition
Knowledge of program management techniques, tools, and frameworks
Experience with benefits analysis and program planning
Define integrated plans for large-scale organizational programs (10+ vertical tracks)
Develop charters, statements of work, module ownership, and performance baselines
Apply operational and financial insights to recommend cross-functional solutions
Influencing and Building Stakeholder Consensus
Strong verbal and nonverbal communication skills
Ability to build relationships and influence across teams
Communicate complex information and address ambiguity
Prepare clear, concise, and logically structured reports/materials
Seek and provide constructive feedback
Technology Landscape Awareness
Understanding of technology strategy and its domain linkages
Awareness of current and emerging systems, technologies, and trends
Translate business requirements into strategies, initiatives, and projects
Build and articulate business cases and ROI
Challenge technology assumptions and develop new processes
Teach and guide others on best practices
Leadership and Execution
Drive execution of multiple business plans and projects
Identify and address customer and operational needs
Develop and communicate business plans and priorities
Provide resources, set performance standards, and measure progress
Develop contingency plans and support continuous learning
Associate Development
Provide supervision and development opportunities for associates
Select, train, mentor, and assign duties
Build team-based work environments and conduct performance evaluations
Recognize and reward contributions; coach for success
Promote a culture of belonging
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .
The annual salary range for this position is $90,000.00-$180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years’ experience in project management, program management, program operations, or related area.Option 2: 6 years’ experience in project management, program management, program operations, or related area.
Preferred Qualifications...
_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
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